Sales Coordinator - Thomas E. Strauss, Inc.

Serving Lancaster County Since 1929! Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience. Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc. Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

A friendly, professional demeanor toward coworkers and guests - after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well! Self-starter who owns the responsibilities of the role. A commitment to show up on time for every shift - ready to work hard alongside your team members. Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN! Here's what we offer to you: Competitive pay. Excellent benefit package and employee perks. Ability to earn unlimited employee referral bonuses. Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow! A "work-to-live" not a "live-to-work" workplace!

Our Mission:

Make people feel valued.

Our Values:

Diversity, Integrity, Excellence, Accountability, Community and FUN! Position Summary The Sales Coordinator supports the sales efforts across Thomas E. Strauss hospitality brands by coordinating client bookings, managing sales documentation, and assisting with revenue-generating activities related to meetings, events, and group dining experiences. This role serves as a key point of contact for clients and internal teams, ensuring accurate and timely execution of bookings. The Sales Coordinator will also support client relationship development and sales initiatives, including outreach, follow-up, and business development support. This position works closely with the Director of Sales and plays an active role in the sales process, with opportunities to take on increased responsibility over time based on performance and business needs. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Sales Support & Coordination Prepare and coordinate contracts, proposals, and client communications to support the sales process. Manage incoming inquiries, qualify leads, and gather necessary booking details. Coordinate booking details including reservations, meeting space, catering, event logistics, billing, and client documentation. Ensure all information is accurate, complete, and communicated effectively to internal teams. Process deposits, payments, and refunds in accordance with company procedures. Client Engagement & Relationship Support Serve as a point of contact for client questions, updates, and requests. Support client communication from initial inquiry through post-event follow-up. Participate in client meetings and site visits as needed. Assist in maintaining strong relationships with corporate clients, group leaders, and industry partners. Sales Development & Business Support Assist in identifying and pursuing new business opportunities through outreach, follow-up, and networking support. Support outbound sales initiatives, including prospecting, account research, and lead generation. Develop familiarity with assigned markets, accounts, and sales strategies. Maintain knowledge of product offerings, meeting space, catering options, and pricing across all applicable brands. Systems, Reporting & Organization Maintain accurate and up-to-date client and booking information in CRM and reservation systems. Assist with tracking sales activity, reporting, and data entry. Support preparation of sales reports and performance tracking as requested. Collaboration & Team Support Work closely with the Director of Sales and internal departments to support successful execution of meetings and events. Assist in troubleshooting client concerns and resolving issues in a timely and professional manner. Attend meetings as required and contribute to team initiatives. Other Responsibilities Support specialty events and sales initiatives as needed. Attend tradeshows, networking events, or sales-related activities as requested. Complete additional job-related duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) Minimum of two (2) years of experience in hospitality sales , including experience with meetings, events, group dining, or related revenue streams, required. Demonstrated experience working directly with clients in a sales or account management capacity. Proven ability to manage multiple client relationships and support revenue-generating activities. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Experience with CRM and/or booking systems preferred. Ability to work independently while collaborating effectively with internal teams. Flexibility to travel as required with valid driving credentials. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Equal Employment Opportunity Thomas E. Strauss Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Updated 03/30/2026