Required Education:

• High School Diploma or equivalent

Required Qualifications:

• Good customer service and communication skills
• Reliable, organized, detail-oriented, and focused
• Industry and sales experience
• Moderate computer skills, including internal and external communication via email
• Work experience with Microsoft Office
• Proficiency in Microsoft Excel
• Ability to multitask and manage time effectively
• Knowledge of supply chain systems

Preferred Qualifications:

• Knowledge of industrial products

Job Summary:

Customer Service Representatives (Inside Sales) professionally represent the Company to customers by providing the knowledge and skills needed to identify and supply the appropriate products or services while maintaining a high level of customer service and technical support

Key Responsibilities:

• Respond to customer inquiries, provide quotes, and take customer orders
• Order and source products
• Negotiate sale and purchase prices
• Proactively generate sales and promote Company products
• Expedite backorders
• Assist with pulling inventory and preparing shipments
• Assist with customer returns
• Interact with customers and suppliers to obtain and fulfill orders correctly
• Troubleshoot customer concerns

Competencies:

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Achievement Orientation
• Persuasiveness
• Initiative
• Interpersonal Skills
• Time Management
• Planning and Organizing Skills
• Judgment
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

•