Help Customers. Build Relationships. Drive the Service Experience. We're looking for a motivated, customer-focused Service BDC Representative to join our growing team. This role is perfect for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating an exceptional customer experience from the very first phone call. As the first point of contact for many of our customers, you'll play a vital role in scheduling appointments, maintaining communication, and ensuring every customer receives outstanding service before they ever arrive at the dealership. Responsibilities Answer incoming service calls professionally and courteously. Schedule service appointments accurately and efficiently. Make outbound calls to customers for: Maintenance reminders Declined service follow-up Missed appointments Recall campaigns Customer satisfaction follow-up Confirm upcoming service appointments. Communicate with customers via phone, text, and email. Assist customers with general service questions and direct them to the appropriate department when needed. Maintain accurate customer records and appointment information. Monitor appointment availability and help maximize shop capacity. Work closely with Service Advisors and management to ensure a seamless customer experience. Help achieve appointment, show rate, and customer retention goals. Represent the dealership with professionalism, enthusiasm, and a positive attitude. Qualifications Excellent communication and customer service skills. Comfortable speaking on the phone throughout the day. Strong organizational and multitasking abilities. Positive attitude with a team-first mentality. Basic computer skills and the ability to learn dealership software. Previous customer service, call center, or automotive experience is a plus, but not required. What We're Looking For We're searching for someone who understands that every phone call is an opportunity to build trust and create a lifelong customer.

The ideal candidate is:

Friendly and personable. Dependable and organized. A strong communicator. Detail-oriented. Comfortable working in a fast-paced environment. Passionate about delivering exceptional customer service. Benefits Competitive hourly pay plus performance incentives. Health, dental, and vision insurance. 401(k) with company match. Paid vacation and holidays. Ongoing training and professional development. Opportunities for career advancement. Supportive team environment. Stable, full-time employment. Why This Role Matters The Service BDC is the heartbeat of a successful service department. By creating a positive first impression, scheduling appointments efficiently, and maintaining strong communication throughout the customer journey, you'll help improve customer satisfaction, increase retention, and contribute directly to the success of the entire service team. If you're passionate about helping people, building relationships, and making every customer interaction a positive one, we'd love to hear from you. This is an hourly position plus bonus.

Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person