An Inside Sales Representative represents and sells products or services on behalf of a company, selling primarily through phone or email contacts. Recruits new customers, presents information to demonstrate product value and persuade buyers, negotiates prices, confirms sales agreements, and works to meet company sales goals.
We are looking for a driven Inside Sales Representative to maintain, grow, and service new and existing accounts. Our Inside Sales Rep will play a fundamental role in ensuring high-quality customer service to external customers, including rapid response to all inquiries. The ideal candidate will be detail-oriented, confident, and poised, and enjoy interacting with people. This position serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. This role works closely with other sales staff, purchasing, management, and customers. This is a Salary position. M. Glosser & Sons is now 100% employee-owned! Through our new Employee Stock Ownership Plan (ESOP), every team member has a real stake in our success. When we grow, you grow—because we're building the future together. Join us and be part of a team where your work truly pays off. We offer a competitive benefits package including medical, dental, and vision benefits, paid holidays, paid vacation, life insurance and 401(k) matching. If you are a goal-oriented person who desires long-term employment in a dynamic work environment where customer service is key and very rewarding, you have found a great opportunity!
Requirements:
The role of the Inside Sales Representative is to sell and provide guidance about products needed by customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following: Develop and maintain relationships with potential and existing clients. Identifies and locates new clients through a variety of methods including networking and cold calls. Applies knowledge of the field and product features to match products to the needs of clients. Answers inquiries from clients concerning products, their uses, and the industry at large. Provides information, quotes, credit terms, and other bid specifications to clients. Negotiates prices, terms of sales, and submits orders. Collaborate with purchasing manager and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly. Follow up on quotes and ensure customer satisfaction throughout the sales process. Performs other duties as assigned.
MINIMUM QUALIFICATIONS
(KNOWLEDGE, SKILLS, AND
ABILITIES
) Excellent verbal and written communication skills. Excellent sales and negotiation skills. Thorough understanding of products to be sold. Organized with attention to detail. Proven ability to build and maintain relationships with clients. Steel industry knowledge is an asset.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
EDUCATION AND EXPERIENCE
High school diploma or equivalent required. At least one year of sales experience is required.
