Customer & Sales Support Specialist

Customer & Sales Support Specialist TriMark

USA - 2.8

Cleveland, OH Job Details Full-time 18 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Qualifications Project reporting Revenue growth Hospitality Pricing Sales proposal development Customer relationship building Call center experience Military Financial reporting Upselling Data reporting Sales training Mid-level High school diploma or GED Client invoicing Proposal writing Food service Data entry Accounting and finance experience Clerical experience Productivity software Training & development 1 year Account management Bookkeeping Communication skills Sales forecasts Full Job Description TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our

I.C.A.R.E.

values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com Why you'll love it here! + Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance + 401k + Community Service Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program

POSITION SUMMARY

The Customer & Sales Support Specialist reports to the Customer & Sales Support Supervisor Located in Cleveland, OH Full-Time Hybrid Join our dynamic Sales Support Department as a Customer & Sales Support Specialist. In this role, you'll assist the Territory Sales Representative (outside sales) team by performing clerical tasks with precision in a fast-paced environment. Your responsibilities include data entry, basic bookkeeping, creating quotes and orders, collaborating with vendors and internal departments, and providing top-notch customer service. Your focus will contribute to profitable revenue growth and effective customer relationship management.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Project and Financial Reporting:

Create and maintain accurate project and financial reporting. Assist in preparing customer invoices and provide support during the bidding process.

Credit and Pricing Management:

Research and process credits, returns, and price adjustments. Proactively engage in "up-selling" and bundling techniques for profitable revenue growth. Collaboration with

Sales Team:

Collaborate with BDMs to distinguish TriMark USA quotes and services. Maintain close relationships with BDMs and customers to understand the competitive marketplace.

Proposal Development:

Evaluate requests and develop proposals for customer solutions and profitable growth. Work closely with manufacturers, vendors, and BDMs to develop market-level pricing for proposals.

Forecasting and Reporting:

Update forecasts and provide actionable monthly reporting based on forecasted opportunities. Gather critical site information for TriMark USA products, contributing to the product database.

Sales Process Support:

Assist in all aspects of the sales process, including research, proposal requests, post-buy analysis, and account management. Field telephone calls for traveling team members and maintain account files.

Issue Resolution:

Resolve billing/invoice and inventory issues under the direction of the sales team. Assist in drafting and finalizing sales proposals and managing proposal templates.

Logistics Coordination:

Coordinate logistics and content preparation for onsite and offsite sales visits. Manage sales and marketing content to drive efficiency.

Point of Contact and Training:

Serve as the point of contact for the sales team. Assist in training new Sales Coordinators and Business Development Managers.

COMPETENCIES

Solid understanding of basic accounting principles. Strong attention to detail and high accuracy level. Excellent written and verbal communication skills. Ability to provide excellent customer service. Proficient in Microsoft Office applications. Strong problem-solving skills and ability to present creative solutions. Ability to work independently or as part of a team. Flexible and adaptable to meet changing needs.

QUALIFICATIONS & EXPERIENCE

High School Diploma or GED and, or equivalent military or practical experience. 1 - 2 years of customer service experience. Ideal candidate may have experience in bookkeeping but not required. Experience in hospitality or food service with knowledge of supplies. Prior work experience in sales, call center, or telephone support. Experience in a distribution environment is a plus. Ability to successfully pass a background check post offer acceptance. #PMIndeed The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law. In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility. TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences. TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .

Scam Alert:

TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact