Customer Success Representative

Northeast Bank is a full-service community bank and a national commercial real estate lender with offices in Maine, Massachusetts, New York, and California. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY

Provides quality customer service and sales support to the Bank and its affiliates through the Customer Success Center.

RESPONSIBILITIES

Respond to inbound service calls to include general bank information, specific customer account information, customer transactions and problem resolution Participate in ongoing outbound calling sales efforts Create sales opportunities by cross-selling and up-selling bank products and services Develop new business for the Bank Make recommendations for improvements to Bank processes, products and services Achieve sales levels consistent with goals set Maintain professional and technical knowledge through ongoing training initiatives Successfully pass technical and regulatory examinations required by the Company

KNOWLEDGE, SKILLS AND ABILITIES

Proficient in Word and Excel High attention to detail Excellent organizational and time management skills Effective oral and written communication skills Ability to speak and write effectively Ability to develop new business and close sales Ability to work independently as well as in a team environment Effective interpersonal skills Excellent phone etiquette Ability to multi-task and manage expectations Ability to mentor and support junior level employees Associates degree or equivalent education and/or banking/ contact center experience Previous Contact Center/Customer Service experience required Banking and/or financial services background preferred

PHYSICAL DEMANDS AND CONDITIONS

Ability to sit and work at a computer for sustained periods of time Flexible hours required, including evenings, weekends and Holidays Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.