Customer Success Specialist Genesis Employment - 1.0 Edmond, OK Job Details Full-time $47,046.45 - $51,000.00 a year 8 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Upselling Account development B2B business model SaaS platforms Experience with SaaS (as product category for technical sales engineers) SaaS Account management Negotiation Full Job Description About the Role Genesis Employment is seeking a proactive, results-driven Customer Success Specialist to join a dynamic team. In this role, you will serve as the primary advisor and trusted advocate for a portfolio of SaaS accounts. Your main mission is to drive product adoption, ensure high customer retention, uncover expansion opportunities, and deliver measurable value throughout the customer lifecycle.

Key Responsibilities Onboarding & Time-to-Value:

Guide new customers through onboarding, implementation, and training to ensure swift time-to-value and seamless alignment with their business goals.

Relationship Management:

Build and maintain strong relationships with key stakeholders, executive sponsors, and end-users across your account portfolio.

Adoption & Engagement:

Monitor product usage metrics, proactively identify risks, and conduct health checks to drive feature adoption and prevent churn.

Strategic Business Reviews:

Lead regular Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) to review key performance indicators, celebrate wins, and align on upcoming goals.

Account Expansion & Retention:

Identify upsell, cross-sell, and renewal opportunities, working closely with Account Management or Sales teams to maximize Net Retention Rate (NRR). Voice of the

Customer:

Collect customer feedback, feature requests, and pain points to collaborate effectively with Product, Support, and Engineering teams.

Qualifications & Skills Experience:

2+ years of experience in Customer Success, Account Management, or Client Services within a B2B SaaS environment.

Product Acumen:

Demonstrated ability to quickly master complex software platforms and communicate technical concepts clearly to non-technical users.

Data-Driven:

Proficiency with CS tools (e.g., Gainsight, ChurnZero, Totango) and CRMs (e.g., Salesforce, HubSpot), using data to track customer health and engagement.

Communication:

Exceptional verbal, written, and presentation skills with experience presenting to C-level executives.

Problem-Solving:

Strong negotiation, conflict resolution, and project management skills. Benefits & Perks Competitive base salary + performance bonus/variable commission structure Comprehensive health, dental, and vision insurance 401(k) / Retirement savings plan with company match Flexible PTO and paid company holidays Professional development budget and remote work setup stipend

Pay:

$47,046.45 - $51,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person