Customer Success Specialist Nashville, TN (Fully Remote)

Salary Range:

$20.00 - $24.00/hour

Industry:

Credit Reporting / Financial Services Technology About the Opportunity - Customer Success Specialist We are seeking a Customer Success Specialist to join a growing organization that supports clients through innovative credit reporting and technology solutions. This fully remote, temp-to-hire opportunity offers comprehensive virtual training, company-provided equipment, and the chance to make an immediate impact by delivering exceptional customer support in a collaborative team environment. Why Work Here? 100% remote opportunity with company-provided equipment (with the exception of training and setup which will be fully onsite in office) Temp-to-hire opportunity with long-term career potential Comprehensive 4 to 6 week training program and ongoing team support Casual, collaborative culture focused on teamwork and problem solving Opportunity to earn overtime pay at time-and-a-half Work with a growing organization that values customer experience and employee development Key Responsibilities - Customer Success Specialist Respond to customer inquiries via phone, email, and online support channels Assist users with account setup, report access, system navigation, and troubleshooting Set up new client accounts and ensure product configurations are accurate Research, resolve, and document customer issues while escalating complex concerns as needed Collaborate with internal teams to improve service quality and customer satisfaction Manage inquiries through a shared support queue while maintaining service standards Provide professional, customer-focused support in a fast-paced remote environment Qualifications - Customer Success Specialist 3+ years of customer service, customer support, or related experience Strong verbal and written communication skills Excellent attention to detail and ability to retain and apply information Strong computer proficiency and technical aptitude Demonstrated problem-solving skills and proactive approach to work Ability to work effectively within a remote team environment Comfortable receiving and applying constructive feedback Financial services, credit reporting, or related industry experience preferred Must be able to successfully complete required background and credit screening (no open Bankruptcies allowed) Ability to work full-time schedules between 7:00 AM and 6:00 PM Central following training hours of 8:00 AM to 5:00 PM Central #

INSEP2026

EB-1429353295