The Inside Sales Representative Aftermarket Power Generation provides support for power generation customers. This position is hybrid 3 days a week in Bristol, PA.

Responsibilities:

Respond to customer inquiries regarding products, services, pricing, availability, order status, and provide updates on engineering jobs and sales orders via email, phone, and websiteAssist and advise customers in the selection of the appropriate product(s) and/or service(s) based upon the customers requirementsEngage vendors to procure materials and expedite shipmentsPrepare quotations, process orders and manage existing orders on the online platform first and foremost and internal business systems only when necessaryWork with all other departments to coordinate and assure customer requirements, and expectations are fulfilled, and conflicts are resolved to the satisfaction of the customerSupport, interact, and work in tandem with members of the outside sales and power generation team to build and retain customer relationsMake pricing decisions on demand when communicating with customers; responsible for communicating with pricing teams to maintain accurate information within each customer account in the business systemUtilize Customer Overview Files for unique documents and historical project referenceUpdate Monday.com for major RFQ status, and any orders received that need to be discussed with the teamUnderstand proprietary items and associated restrictionsRetrieve and submit RFQ's to power generation portalsEnter Standard Deviation Requests through portalsCreate Spare Parts quotes for open projects and upload to OneHubUtilize various power generation sites (SourceGate, GTCC etc)Manage logistics information for international shipmentsWork with engineering, sales and project management to support aftermarket questionsWork with Item Data and the Website Team to develop better processes for kits and parts visibility on GE numbers and restricted itemsPerform other related duties and assignments as directed by management and as listed in

SOPRequirements:

4-year degree or equivalent work experience preferredPrevious experience in power generation preferredKnowledge of fluid power and/or automation and/or motion control products is strongly preferred Demonstrated ability to understand technical concepts Previous success in inside sales and/or experience in a technical support role is preferredExperience in purchasing manufacturing or technical products is a plusExcellent telephone personality with proven ability to maintain customer relationships ERP, Epicor P21 and B2B experience is preferred Highly proficient level of computer skills including MS Word, Excel, and OutlookExcellent communication, organizational and interpersonal skillsCapable of handling multiple high-pressure tasks Ability to work in a fast-paced and self-directed environmentSome occasional travel may be required for customer visits and training purposes

Benefits:

Medical/Dental/Vision/Disability effective first of the month after the hire datePTO accrual begins upon hireReferral bonuses100% employee-owned plus 401k with company match