Serve as the first point of contact for agent support inquiries via email, phone, and Teams.
Assist agents with account setup, password resets, profile updates, and access-related issues.
Troubleshoot basic system and application issues and escalate complex cases when necessary.
Document support requests, track tickets, and maintain accurate records of agent interactions.
Support internal teams by processing agent requests and assisting with operational and administrative tasks.

Schedule:

Non-AEP (Annual Enrollment Period): Monday-Friday, 8-hour shift with a 1-hour lunch break

AEP Season:

Standard weekday schedule plus approximately 8-9 hours of overtime per week, including coverage for one weekend shift This role is open to CST/EST hours looking for a pay range $20-25/hr Non-AEP Model (Jan-Sept)

Coverage:

8 AM-8 PM EST Resource Time Zone EST Hours Local Hours Resource 1 Eastern 8:00 AM

5:00 PM 8:00 AM
5:00 PM ET Resource 2 Central 9:00 AM
6:00 PM 8:00 AM
5:00 PM CT AEP Model (Oct-Dec)

Coverage:

8 AM-1 AM EST Resource Time Zone EST Hours Local Hours Resource 1 Eastern 8:00 AM

5:00 PM 8:00 AM
5:00 PM ET Resource 2 Central 10:00 AM
7:00 PM 9:00 AM
6:00 PM CT We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

1-2+ years of customer service, call center, help desk, or support experience.
must be in CST/EST time zones
Strong written and verbal communication skills.
Experience working in Outlook, Excel, and other Microsoft Office applications.
Basic technical troubleshooting experience with user accounts, access issues, or business applications.
Ability to multitask, stay organized, and work independently in a remote environment.

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