Patcraft Sales Development Specialist- Northeast(remote)

Job Title Patcraft Sales Development Specialist- Northeast(remote) Position Overview As a Sales Development Specialist, you will contribute to sales growth by partnering with Patcraft Account Executives to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the account executive to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers. Please note this is a fully remote position. As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AE's direction and selling strategy.

Sales Support Responsibilities:

Training and Development:

Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use.

Reporting and Analysis:

Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.

CSI Maintenance:

Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.

Temporary AM Stand In:

Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.

Marketing Collaboration:

Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales

Sales Initiatives:

Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.

Price List Management:

Manage dealer price lists, including inputting ESP and Diverzify data accurately.

SFDC Maintenance:

Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.

Backup Support:

Serve as a backup for Account Managers during their leave, vacation, or on an "as needed" basis, ensuring continuous support and client engagement.

Customer Onboarding:

Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.

Pricing and Product Management:

Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.

Team Support:

Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.

Claims Management:

Handle and resolve customer claims efficiently, providing appropriate solutions.

Product Recommendations:

Provide expert recommendations for replacement products based on customer needs and preferences.

Customer Service Liaison:

Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.

Event Coordination:

Organize and coordinate Lunch & Learn sessions to promote products and services.

BDA Responsibilities:

Conduct basic market research to assist Account Executives in finding potential business opportunities. Contact Research through Zoom info to find basic contact info for targeted end-users. Create and manage simple prospect lists by analyzing basic market reports and helping to complete remedial account maps Document customer insights for the sales team to use during appointments. Log leads and update project status within the territory.

Requirements:

High School education or equivalent. 2+ years sales support experience Support up to 20 account executives at one time Located in Eastern standard time zone

Preferred:

CRM experience (Salesforce preferred) Data/reporting tools (Excel, Tableau exposure)

Competencies:

Execute Action Plan Influence Others Initiate Action Deliver Compelling Communication Build Trusting Relationships Shaw benefits include: Medical, dental, and vision insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) #LI-BT1 #ShawIND Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More