Provider Services Sales & Strategy Lead

Provider Services Sales & Strategy Lead Altais Medical Group Bay Area - 4.0 Oakland, CA Job Details Full-time $107,250 - $128,700 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Referral program Retirement plan Qualifications Teamwork Managed care organization experience Sales analysis Bachelor's degree Sales management systems proficiency Marketing analytics CRM system proficiency Marketing operations Stakeholder management Full Job Description At Altais, we're on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger, more connected healthcare system. About the Role Are you looking to join a fast-growing, dynamic team? We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients. We are seeking an experienced, strategic, and hands-on sales leader for our new entity, Altais Provider Services. This role will own and optimize our sales pipeline, marketing, implementation, and customer relationship management strategy for all current and future Altais Provider Services customers. Altais Provider Services is the arm of Altais that provides independent providers with vendored and internally provided technology solutions and services. Altais Provider Services is beginning by selling an EMR and ambient dictation tools to providers; but will grow to include rev cycle, clinical triage support, medical supplies, and many other services that may be of interest to the independent provider. In this role, your primary responsibility will focus on sales to existing providers in CA & HI + leveraging existing people in the org to help be informed and sell these services. This role will be responsible for growing the sales pipeline, keeping leads warm and progressing, closing customers with signed contracts, and ensuring a proper implementation and launch post-contract. You can augment your expertise via internal or vendor SMEs, as needed, to ensure the right expertise is in these sales conversations. You'll also own tracking and reporting out on sales pipeline progress. This position is a hybrid opportunity in the region you're assigned to. Candidates considered for this role must live in one of the following regions: Bay Area, Riverside, or Los Angeles You will focus on: Provider Services & Solutions Sales Become an internal SME on the products/solutions we offer Lead marketing material requests and drafts Develop a sales plan of the many tactics we'll employ to successful sell these services, including website, emails, live conversations, conferences, etc. Be the primary owner of provider-facing sales conversations and bring in the right internal and/or vendor stakeholders, as needed Oversee contract negotiations to signatures; escalate to business owners or Legal, as needed Ensure smooth implementation and continued success for customers that sign up Campaign Execution Manage end-to-end execution of email, SMS, push notifications, and other CRM channels. Optimize campaigns based on performance metrics (open rates, click-through rates, conversion rates, etc.) and customer feedback. Coordinate with cross-functional teams, including marketing, product, and sales, to ensure cohesive campaign execution. Monitor campaign metrics (open rates, click rates, conversions) and continually optimize performance.

Customer Data Analysis & Reporting:

Analyze customer data to identify trends, preferences, and behaviors that inform campaign strategies. Use CRM software and analytical tools to measure campaign effectiveness and track key performance indicators (KPIs). Prepare regular reports and insights for senior management and marketing agency to optimize CRM strategies.

Customer Retention & Engagement:

Develop strategies to improve customer retention and reduce churn. Implement loyalty programs, reactivation campaigns, and customer feedback loops to keep customers engaged. Foster a customer-first mindset across the business and identify opportunities to enhance the customer experience.

Collaboration & Stakeholder Management:

Collaborate with the product, content, and digital marketing teams to create cohesive, customer-focused campaigns. Liaise with senior leadership to define CRM objectives and report on progress toward goals.

Network Relations Management:

Responsible for having a high-level understanding of practice operations, practice technology, tools, workflows, and other physician support needs, including patient/member areas and provider and health plan issues. Leads continuous improvement processes for services as well as internal operations, and independently resolves issues with high complexity. Supports sales and customer development for provider services and solutions Manages and supports overall structure, providing exceptional physician service, establishes and maintains systems for problems tracking and resolution, ensuring high quality professional communication and service to the network. Builds, cultivates and optimizes relationships with network physicians, seeking higher and broader level of service. The Skills, Experience & Education You Bring Bachelor's degree in marketing, business, or a related field. Minimum of 7 years of experience, including at least 5 years of demonstrated success in CRM, digital marketing, or customer engagement roles. Must have minimum 5 years experience with Hubspot, Zoho Wordpress or other tools (e.g., Salesforce, Active Campaign, or similar platforms).

Preferred Experience:

Familiarity with healthcare industry (managed care), patient segmentation, marketing automation, data analytics, and customer lifecycle management best practices. The Base Salary for this position is $107,250 - $128,700​/year In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Excellent medical, vision, and dental coverage 401k savings plan with a company match Flexible time off and 9 Paid Holidays Final salary determination will take into account the candidate's geographic location, experience, and qualifications.

You Share Our Mission & Values:

Compassion We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity. Community We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being. Leadership We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care. Excellence We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement. Agility We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront. Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience. Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us. External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. #altais1

Pay:

$107,250.00 - $128,700.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Experience:

CRM, Customer Engagement, and Digital Marketing:

7 years (Required)

Hubspot and Zoho Wordpress:

5 years (Required) healthcare industry / managed care: 3 years (Required)

Medical Provider and Network Relations:

3 years (Required)

Work Location:

Hybrid remote in Oakland, CA 94607