ABOUT ALCHEMY

Alchemy has been specifically founded to harness the highly material value within the mobile device industry and return significant value to the clients and consumers we serve. We enable our global telecom partners and their customers to realize lower costs of ownership; and we give used mobile devices and technology second, third and even longer lives. We reduce electronic waste and ensure that devices that have had enough of this world avoid burials and cremations; and are given the chance to be reincarnated. Through this work, we generate rich and valuable data on device resale values, empowering our analytics team to inform our partners of current trends, comparative positioning and future predicted events. We only work with the world's leading tech and telco companies to jointly deliver solutions that deliver consumer excellence. We seek only the very best people to enable us to deliver our vision - if this is you, come and meet the Alchemists.

Position Overview:

We are seeking a highly organized and proactive Sales Support Specialist to join our dynamic sales team. The Sales Support Specialist will play a crucial role in supporting our sales efforts by ensuring smooth and efficient operations. This individual will handle a range of administrative tasks to facilitate sales activities, maintain customer relationships, and provide exceptional support to our sales representatives and customers.

PLEASE NOTE ADVANCED EXCEL SKILLS IS A REQUIREMENT TO BE CONSIDERED FOR THIS POSITION.

Responsibilities:

1. Process sales orders accurately and efficiently, issue invoices, and chase down customer payments. Coordinate with logistics team to oversee the processing/shipping of orders to ensure timely delivery and customer satisfaction.

Handle order-related inquiries and resolve any issues that may arise. 2. Assist in all aspects of the RMA return process, including receiving, documenting, verifying, and processing product return inquiries. Communicate RMA status and resolution to customers, keeping them informed throughout the process. Work closely with finance and logistics departments to resolve RMA issues promptly. 3. Assist sales representatives with sales-related inquiries, order entry, product information, and inventory requests. 4. Provide excellent customer service by responding to customer inquiries and addressing concerns in a timely and professional manner. Resolving customer issues/complaints or escalating complex issues to higher-level support or management as needed.

Requirements:

1.

Proven Experience:

Previous experience in a sales support or administrative role is preferred 2.

Data Entry:

Strong data entry skills with an intermediate knowledge of Microsoft Excel 3.

Organizational Skills:

Excellent organizational and time-management skills to handle multiple tasks efficiently 4. Attention to

Detail:

Meticulous attention to detail to maintain accurate records and error-free data entry 5.

Communication Skills:

Strong written and verbal communication skills to effectively interact with customers in a professional manner 6.

Technological Proficiency:

Familiarity with MS Office Suite and Apple/Microsoft OS 7.

Team Player:

Ability to communicate and collaborate effectively with the sales team as well as other departments 8.

Problem-Solving Abilities:

Resourceful and proactive in resolving issues and finding solutions. 9.

Customer-Centric Approach:

A customer-oriented mindset with a dedication to providing exceptional service 10.

Adaptability:

Ability to thrive in a fast-paced environment and adapt to changing

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Paid training Parental leave Vision insurance Work from home

Experience:

Data entry: 2 years (Required) Sales support: 2 years (Required)

Microsoft Excel:

3 years (Required)

Language:

English (Required) Ability to

Commute:

Miramar, FL 33025 (Required)

Work Location:

Hybrid remote in Miramar, FL 33025