Location:

Riverside, RI Job Type:

Full-Time Job Summary We are seeking a Senior Commercial Operations Specialist to support customer service, order management, sales operations, shipping and receiving, reporting, and general commercial activities for a growing organization in the jewelry and industrial materials industry. This is a highly versatile role that combines customer service, order fulfillment, sales support, logistics, data management, invoicing, and business development . The ideal candidate is organized, analytical, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment where accuracy is critical due to the high value of the products being handled. Key ResponsibilitiesCustomer Service & Order Support Provide inbound customer support for U.S. and Canadian customers. Respond to order inquiries, product questions, refining requests, supply purchases, and customer concerns. Process customer transactions and maintain accurate documentation and records. Resolve customer issues professionally and efficiently while maintaining a high level of service. Order Fulfillment, Shipping & Receiving Process customer orders, including picking, packaging, and shipment coordination. Support shipping and receiving activities for products and materials. Maintain accurate inventory records and follow established handling and operational procedures. Coordinate shipments and deliveries to ensure timely customer service. Sales & Marketing Support Assist the Sales Manager and sales team with quotations, sales reports, market research, and business development activities. Support trade show preparation and other sales-related initiatives. Assist with marketing programs designed to increase brand awareness and support revenue growth. Help coordinate product launches, direct mail, advertising, and email marketing campaigns. Reporting & Data Management Prepare and maintain sales reports, KPI dashboards, activity reports, performance metrics, and ad hoc business reports. Maintain accurate customer, pricing, quotation, and sales order information. Analyze information and identify opportunities to improve efficiency and business performance. Order & Account Management Support pricing, quotations, order entry, order conversion, and customer inquiry tracking. Maintain accurate customer account and order information within company systems. Assist with customer account-related questions and commercial activities. Export & Logistics Coordination Prepare required export documentation for shipments to Canada. Coordinate transportation arrangements and delivery schedules. Monitor shipments to help ensure accurate and on-time delivery. E-Commerce & Customer Portal Support Serve as a key resource for the company's online ordering platform. Assist with testing, troubleshooting, customer questions, and system improvements. Identify opportunities to improve the customer ordering experience. Invoicing & Credit Administration Process daily invoices accurately and efficiently. Prepare credit notes and miscellaneous invoices. Assist with maintaining accurate billing and commercial records. Business Development Conduct outbound calls to prospective, inactive, and existing customers when needed. Introduce customers to products, services, and promotional opportunities. Support sales growth and customer retention initiatives. Cross-Functional Support Work closely with Sales, Production, Operations, and other internal teams. Help coordinate activities and resolve issues affecting customers or business operations. Participate in special projects and perform additional duties as assigned. Health & Safety Follow all applicable health and safety procedures. Contribute to a workplace culture focused on safety, prevention, and continuous improvement. Qualifications High school diploma or equivalent required; college education preferred. 2-5 years of experience in commercial operations, customer service, sales support, order management, logistics, or a related field. Strong mathematical and analytical skills. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize. Exceptional attention to detail and accuracy. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Excel, Windows-based programs, and other business software. Experience with SAP, Oracle, or similar ERP systems strongly preferred. Experience with Adobe products is a plus. Comfortable working with high-value products and maintaining strict accuracy throughout transactions and documentation. Ideal Candidate The ideal candidate is a well-rounded commercial operations professional who enjoys wearing multiple hats. You should be comfortable communicating with customers, working with sales teams, processing orders, coordinating shipments, managing data, preparing reports, and handling administrative responsibilities. Strong attention to detail is essential, as is the ability to work independently while collaborating effectively with multiple departments. Compensation & Benefits Competitive salary Comprehensive benefits package Professional development and training opportunities Collaborative team environment Opportunities for career growth and advancement Inclusive workplace culture #

JOBSNOW Pay:

$48,000.00 - $52,000.00 per year

Work Location:

In person