Full Job Description About Us:

Steiff, the inventor of the Teddy bear, has been crafting premium plush toys and collectibles for over 140 years. As a globally renowned company, Steiff is celebrated for its exceptional product design, material quality, and production excellence. Our small team in Lincoln is responsible for Steiff's sales, marketing, and operations in North America.

Role Overview:

The Customer Service & Sales Support Specialist is responsible for providing exceptional service and administrative support to key retail accounts, sales representatives, and internal departments. This position plays a critical role in ensuring accurate order processing, customer compliance, product setup, and sales support activities while maintaining strong relationships with customers and internal teams. The ideal candidate is highly organized, detail-oriented, proficient in SAP or a comparable ERP and Microsoft Office, and capable of managing multiple priorities in a fast-paced environment. Strong communication skills, accuracy, and follow-through are essential for success in this role. Key Responsibilities Customer Service & Order Management Process customer purchase orders accurately and efficiently within SAP ERP. Manage order entry, order revisions, cancellations, and customer inquiries. Monitor order status and proactively communicate shipping updates, delays, or inventory concerns. Coordinate with Operations, Warehouse, Logistics, and Sales to ensure timely order fulfillment. Resolve customer issues related to orders, shipments, product availability, and returns. Key Account & Sales Support Provide dedicated support for assigned key retail accounts. Maintain customer-specific ordering requirements and compliance standards. Complete and maintain retailer online portals and vendor platforms. Submit required compliance documentation and account forms. Ensure customer-specific routing, labeling, packaging, and shipping requirements are accurately communicated and followed. Assist the Sales team with customer requests, pricing information, product details, and sales materials

Who You Are:

Associate's or Bachelor's degree preferred Minimum of 2 years of customer service, sales support, or order management experience. Experience supporting wholesale, retail, or consumer products businesses preferred Proficient in Microsoft Excel Proficient in Microsoft PowerPoint Strong knowledge of Microsoft Outlook and Word Experience using SAP or comparable ERP (required) Experience with customer portals and online retailer platforms preferred Exceptional attention to detail Strong organizational and time management skills Customer-focused with a positive attitude Excellent written and verbal communication Ability to manage multiple priorities simultaneously Strong analytical and problem-solving abilities Ability to work independently and collaboratively

What We Offer:

Comprehensive Health Coverage & Retirement Savings :

Enjoy robust, full-spectrum medical, dental, and vision health insurance, alongside a 401(k) plan to help secure your financial future

Time Off & Holidays:

Generous PTO allowance plus 10 paid company holidays annually. Employee Discount on all Steiff products

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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