Sales Support

We are looking for a detail-oriented individual to join our Sales Support team in Collierville, Tennessee. In this contract-to-permanent role, you will play a pivotal part in ensuring seamless sales operations by managing orders, assisting customers, and supporting internal teams. This position offers an exciting opportunity to contribute to a dynamic sales environment while maintaining high standards of accuracy and customer service.

Responsibilities:

• Process customer orders with precision, ensuring accurate entry and timely fulfillment.
• Provide detailed product pricing, availability information, and competitor cross-references to customers.
• Identify opportunities to upsell additional products and enhance revenue.
• Generate and manage reports related to open orders, backorders, and contract documentation for national accounts.
• Collaborate with customers to coordinate shipping schedules, material requirements, and resolve order discrepancies.
• Address issues related to orders, shipments, and invoices, ensuring prompt resolution.
• Support Inside Sales, Sales, and Customer Service teams with activities such as order management, status updates, and return material authorization requests.
• Work closely with warehouse personnel to organize and facilitate large product returns.
• Maintain awareness of account process changes and ensure compliance with updated procedures.
• Execute additional tasks as assigned by the manager to support overall sales operations.