Position Overview:

We are seeking a motivated, customer-focused Logistics Carrier Sales Representative to join our growing transportation team. This role is responsible for negotiating freight rates, coordinating transportation, and developing strong relationships with carriers to support shipments secured by our sales team from businesses across North America. The ideal candidate is confident, organized, competitive, and comfortable working in a fast-paced, sales-oriented environment. This position combines sales, business development, customer service, carrier relations, and freight brokerage, requiring frequent communication with customers, carriers, commercial vehicle operators, dispatchers, and internal team members. You will identify and contact qualified carriers that meet our safety and service standards, negotiate competitive freight pricing, coordinate pickups and deliveries, track shipments, resolve issues, and build long-term carrier relationships that support future business.

Responsibilities:

• Provide full cycle customer service to include customer contact, order tracking and delivery confirmation
• Contact customers daily to generate revenue
• Deliver customer service in line with "best practice". Ensure compliance to relevant policies
• Provide point of contact for customers' concerns and questions to give a successful outcome
• Provide assistance to customers should an incident occur, seeking guidance in line with company policies
• Build loads within computer systems with 98% accuracy rate or better
• Exhibit team working skills and the ability to work with minimal supervision
• Set pick up and/or delivery appointments within standard guidelines, update the load and carrier as needed with a 98% accuracy rate or better
• Track/trace all assigned loads to include documentation of check call within two hours of loading and within two hours of unloading within working standards including documentation of this check call to customer and/or team members involved with the customer
• Maintain accurate notes in system of incidents outside normal pickup and delivery within 4 hours of occurrence
• Meet & exceed monthly sales objective
• Perform additional related duties and assignments as directed by

Management Required Skills:

• High school diploma required; Associate or Bachelor's Degree preferred
• Good interpersonal and customer facing skills essential
• Efficient and effective service to customers and understanding their needs
• Ability to maintain professionalism, display patience/politeness within a sometimes-pressurized environment
• Organized and flexible
• Oral communication skills. Ability to communicate with customers and colleagues at all levels
• Confidence to deal with difficult situations

Environment and Physical Requirements:

The majority of the work week will be in the office. Travel will be required as needed by auto and/or plane. Duties to include administrative functions such as using the phone, computer, and communicating with people. This job will require occasional lifting of no more than 30 pounds. Must be able to sit a minimum of 8 hours per day, perform keyboard operations a minimum of 6 hours per day, and must be able to stand and climb stairs as required. Position will be exposed to heavy duty tractor/trailer diesel fumes, dust, and noise.

Job Type:

Full-time Pay:

From $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many years of transportation/logistics experience do you have? What is your salary expectation? This is not a remote position. Will you be able to reliably commute to 8912 Transport Ln, Ooltewah, TN 37363 for this job?

Work Location:

In person