Marketing/Sales - Sales Support Specialist 4

Marketing/Sales - Sales Support Specialist 4#26-14705 $56.78-$59.94 per hour Austin, TX Onsite Job Description

Level:

Individual Contributor Reporting To:

Regional Business Operations (RBO)

Lead Location:

Regionally based (Remote or Office-based) Role Summary The Sales Support Manager will act as a strategic partner to Account Executives (AEs), enabling sales excellence through operational rigor, pipeline visibility, and business insights. This role is pivotal in driving execution across the enterprise sales cycle—from opportunity qualification to closure—by ensuring process adherence, data integrity, and cross-functional alignment. Main Responsibilities Pipeline Management & Forecasting

• Ensure the enterprise sales pipeline in the CRM (e.g., Salesforce) is consistently monitored, promoting data accuracy throughout all opportunity stages.
• Monitor opportunity aging, stage progression, and forecast accuracy; flag risks and recommend corrective actions.
• Support win/loss analysis and reporting to inform strategic adjustments. Process Optimization
• Champion CRM hygiene and process compliance across the sales organization.
• Identify and implement improvements in sales operations workflows.
• Act as a liaison between Sales, Marketing, Finance, and Operations to streamline processes and resolve blockers. Business Insights & Reporting
• Generate and analyze dashboards and reports using Power BI, Excel, and Python to provide actionable insights to sales leadership.
• Track key sales KPIs and support performance reviews and sales incentive plan. Sales Enablement
• Coordinate with Sales Enablement and Product teams to deliver training, tools, and content tailored to enterprise sales motions.
• Support execution of sales plays and account planning initiatives. Key Interfaces
• Regional Business Manager
• Senior Sales Directors and Managers
• Sales Enablement team
• Business Management & Operations (BMO)
• Finance, Marketing, HR
• AIM and Data Analytics Teams Qualifications
• Proven experience in regional business management, sales operations, or channel strategy.
• Strong analytical skills with proficiency in Salesforce and business intelligence tools. [Official Use Only - Internal Distribution Only]
• Highly collaborative and proactive mindset.

Ability to manage multiple priorities in a fast-paced environment. Comfortable working with senior stakeholders and cross-functional teams. Proficiency in Salesforce, Power BI, Excel, and other reporting tools.