Your responsibilities will include:

Answering incoming customer calls and providing outstanding customer service Preparing customer quotes and verifying current pricing Entering and processing customer sales orders accurately and efficiently Processing Shopify and other online orders Supporting Outside Sales Representatives with customer requests, order updates, and order entry Reviewing orders for accuracy, including pricing, quantities, part numbers, and shipping information Creating purchase orders for non-stock and special-order items Monitoring inventory levels and replenishing stock as needed Communicating with customers and vendors regarding order status, backorders, and shipping updates Maintaining accurate product and pricing information within our ERP system Assisting with administrative and sales support projects as needed What We're Looking For We're looking for someone who is dependable, organized, and enjoys working with both customers and teammates. Qualifications Minimum of 2 years of experience in customer service, order entry, inside sales, or sales support Strong attention to detail and a commitment to accuracy Excellent verbal and written communication skills Outstanding customer service skills Ability to prioritize multiple tasks in a fast-paced environment Strong organizational and time management skills Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint) Experience using ERP or order management software (Business Central experience is a plus) Experience with Shopify or another e-commerce platform is preferred Experience working with inventory, purchase orders, or industrial products is a plus Why Join Delta Fire & Safety? Stable, family-owned company with more than 50 years of success Monday-Friday schedule Friendly, team-oriented work environment Opportunities to learn and grow within the company Paid holidays Paid Time Off (PTO) Schedule Full-Time Monday-Friday 7:30 AM-4:00

PM Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): What is your requested rate of pay? Please explain any gaps in you resume.

Education:

Associate (Preferred)

Experience:

sales: 1 year (Required)

Work Location:

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