Job Summary The Lead Management Coordinator owns the day-to-day life cycle of every lead that comes in. From first contact through qualification, categorization, routing, and follow-up. This person is the first human touchpoint for many prospects: answering inbound and outbound calls, asking the right questions, and making a judgment call about what each lead needs and where it should go. This person will report to the Director of Marketing and support our marketing full life cycle and campaigns. Essential Responsibilities and Duties Calls and Lead Intake

• Serve as the primary point of contact for all inbound and outbound leads via phone, web form, email, and chat
• Answer and route incoming calls professionally and promptly
• Meet response-time standards for new inbound and outbound leads
• Nurture-stage leads so nothing goes cold Lead Categorization, Qualifications, and CRM Hygiene
• Accurately categorize, tag, and segment every lead in the CRM according to source, type, stage, and priority
• Qualify leads against defined criteria through direct conversation and research
• Make sound judgment calls on lead quality and priority, escalating high-value or time-sensitive opportunities immediately
• Maintain clean lead records
• Track lead source attribution so marketing can evaluate channel performance
• Manage lead handoff to sales, operations, and/or service and repair
• Run consistent follow-up cadences on nurture-stage leads so nothing goes cold
• Produce regular reporting on lead volume and quality
• Document lead management workflows and qualification criteria
• Support marketing campaigns with lead-side execution
• All other duties as assigned Qualifications/Skills
• Strong organizational and problem-solving abilities
• Ability to think independently and act decisively under pressure
• Excellent communication and time management skills
• Communicate professionally by phone, email, and text
• Visual acuity for close work, distance, depth perception, and peripheral vision
• Frequent sitting and typing Education and/or experience
• High School Diploma required
• Associate or bachelor's degree in business, Construction Management, or related field is a plus
• At least 1 year of experience in scheduling, logistics, or construction supply
• Proficiency in Microsoft Excel, Word, and Outlook
• Familiarity with ERP/CRM systems (Acculynx preferred) About On Top Roofing At On Top Roofing, we are driven by a commitment to quality craftsmanship and exceptional service.

Over the past 26 years, we've built a team of highly trained master artisans and applicators who deliver truly unique, unrivaled work. Our dedication to excellence is reflected in every project, large or small, as we focus on providing prompt, friendly, and efficient service for every customer. At On Top Roofing, we grow our business based on a simple yet powerful principle: treating each customer like our only customer. This approach has allowed us to continuously exceed expectations, building lasting relationships along the way. At On Top Roofing, we value our employees and offer a comprehensive benefits package designed to support their health, financial security, and work-life balance. Full-time employees enjoy competitive compensation along with a range of benefits, including:

• Medical, Dental, and Vision Plans to ensure the well-being of you and your family.
• Health Savings Account (HSA) with a company contribution to help manage your healthcare costs.
• 401(k) Plan with a generous company match to help you plan for a secure future.
• Paid Time Off for sick days, vacation, company holidays, and more to give you the flexibility you need to recharge and take care of personal matters.

Our executive office is in the Salt Lake City Metro area, providing easy access to the heart of the region. We are committed to making reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles. On Top Roofing is an at-will employer, focused on fostering a positive, supportive work environment where our employees can thrive and grow. On Top Roofing is an equal opportunity employer.

Pay:

$25.00 - $27.00 per hour

Work Location:

In person