Join Our Growing AI Team and Shape the Future of Voice Technology! Are you excited about artificial intelligence and love helping people? Mango Voice is seeking a forward-thinking AI Customer Success Specialist to join our rapidly expanding AI department. This unique role combines customer interaction with cutting-edge AI technology - perfect for someone who wants to grow with an innovative team!

What You'll Do:

Customer Engagement :

Communicate with customers via phone, email, and virtual meetings about our AI solutions

AI Agent Training Support :

Work alongside our development team to onboard and improve existing AI models and agents

Product Testing & Feedback :

Test AI integrations and provide valuable insights to enhance customer experience

Customer Onboarding :

Help customers successfully implement and optimize our AI voice solutions

Bridge Communication :

Translate customer needs to our technical team and explain AI capabilities in simple terms

Relationship Building :

Develop long-term partnerships with customers through exceptional service and AI expertise

Continuous Learning :

Stay current on AI developments and Mango Voice product updates

What We're Looking For:

Attitude Over Experience :

We value enthusiasm, curiosity, and willingness to learn over formal credentials

Communication Skills :

Strong verbal and written communication abilities

Customer-First Mindset :

Natural problem-solver who genuinely enjoys helping people

Tech-Curious :

Interest in AI/technology trends (experience with LLMs is a plus but not required)

Adaptability :

Comfortable in a fast-growing, evolving department

Team Player :

Ability to collaborate across technical and customer-facing teams

Why You'll Love Working Here:

Ground Floor Opportunity :

Be part of building something revolutionary in AI voice technology

Build Skills For The Future :

Be one of the first to work with cutting edge technology that will is making an impact today and in the future.

Growth Potential :

Unlimited learning opportunities in a rapidly expanding field

Comprehensive Benefits :

Health insurance, dental insurance, PTO, and sick time

Stable Schedule :

Monday-Friday, full-time position

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person