Customer Service & Dispatch Coordinator (Inside Sales Focus) ServiceTitan Experience a Plus

Customer Service & Dispatch Coordinator (Inside Sales Focus) - ServiceTitan Experience a Plus Love talking to customers, staying organized, and keeping a team running on schedule? This role is the hub of our operation. Mr. Handyman of Northern Virginia (Manassas, VA) is hiring a Customer Service & Dispatch Coordinator to manage inbound calls, schedule jobs, dispatch technicians, and help convert opportunities into booked work. If you're detail-oriented, quick on your feet, and enjoy a fast-paced environment, this is a great opportunity to grow. What You'll Do Answer inbound calls and respond to customer inquiries with professionalism and urgency Convert incoming leads into scheduled appointments (inside sales focus) Schedule jobs efficiently based on technician availability, skillset, and location Dispatch technicians and adjust schedules in real time throughout the day Communicate updates to customers and field teams to keep everyone aligned Enter and maintain accurate job details in our CRM (ServiceTitan) Follow up on estimates and unscheduled opportunities to drive additional revenue Monitor daily schedule performance and help maximize technician productivity Deliver a "raving fan" customer experience from first call to job completion What We're Looking For 2+ years of experience in customer service, dispatching, scheduling, or inside sales Strong phone presence and ability to build rapport quickly Highly organized with the ability to multitask in a fast-paced environment Comfortable handling multiple systems, data entry, and scheduling tools Problem-solver who can think quickly and adapt throughout the day Team-oriented with a positive, professional attitude ServiceTitan experience is a strong plus (or similar CRM/dispatch software) Construction, home services, or field service experience preferred Must work from our Manassas office (not remote) Located within Northern Virginia (Prince William / Manassas area preferred) What You Get Competitive hourly pay: $18 - $20/hour (based on experience) Performance-based bonuses tied to booking and revenue goals Medical, dental, and vision insurance 401(k) retirement plan Paid vacation and holidays Training on systems, processes, and ServiceTitan Supportive, team-oriented work environment Opportunity to grow into senior CSR, dispatch lead, or office management roles Schedule Full-time Monday - Friday 1 Saturday per month Why This Role Matters This position is critical to our success—you're not just answering phones, you're: Driving revenue through scheduling and follow-up Keeping technicians productive and on track Creating the first impression for every customer If you like being at the center of the action and making a real impact every day, you'll thrive here. Apply Today We're actively interviewing and ready to bring the right person on board.