Key Holder/Sales Lead Fireworks Gallery Bellevue, WA Job Details Full-time $22.50 - $22.75 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Qualifications Retail sales transactions Retail customer service procedures Customer communication Staff supervision Retail industry sales team management experience Promoting products Team supervision Managing retail teams Store closing procedures Merchandising Retail shipping operations Store opening procedures Conflict de-escalation Sales team management Order shipping Shelf stocking Retail merchandising procedures Team development Sales conversion rate (success metric) Receiving shipments Shipping and receiving inventory management Leading team collaboration initiatives Merchandising display arrangement Retail store product knowledge Conducting staff training sessions as a store manager Training & development Sales leadership Loss prevention Retail management Task assignment Full Job Description A Key Holder is responsible for overseeing the store operations of the store, training and development of new team members, ensuring all policies and procedures are adhered to, providing excellence customer service, selling, restocking, meeting and exceed sales goals, and assisting the Management team.

Job Requirements:

• Welcome every customer that enters the gallery.
• Deliver excellent customer service.
• Resolve customer service opportunities with professionalism and in a timely manner .
• Lead by example on the sales floor and follows all company policies and procedures.
• Communicate selling features, benefits and values of gallery merchandise.
• Ensure all gallery opening and closing duties are performed accurately, timely, and according to Fireworks standards.
• Partner with the Management team to execute, achieve and exceed the goals of the gallery.
• Accurately execute operational tasks such as ringing sales, receiving stock, shipping merchandise and maintaining the look of the gallery.
• Engage in Loss Prevention through excellent customer service and gallery awareness.
• Handle difficult situations with professionalism and respect for all involved.
• Delegate tasks to the Sales team.
• Participate in special store functions as directed by the management team; such as floor sets, store meetings and physical inventory.
• Any other responsibilities as assigned by management team.
• Work on special projects as needed. Qualifications
• Retail or customer service experience.
• Detailed oriented and ability to work in fast paced environment.
• Ability to multi task and complete projects efficiently.
• Ability to communicate clearly with customers and team members.
• Ability to delegate and oversee tasks.
• Ability to work in a team environment.

Contemporary sense of style and culture

Job Type:

Full-time Pay:

$22.50 - $22.75 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Retail management: 1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person