We are seeking a detail-oriented and highly organized Sales Order Entry & Administrative Coordinator to join our team in Mukilteo, Washington. This full-time, on-site role is central to our daily operations, serving as the bridge between our sales team, customers, and internal departments. The ideal candidate brings hands-on experience with NetSuite ERP — particularly sales order entry, and fulfillment workflows — combined with strong administrative and communication skills. Key Responsibilities Sales Order Entry/Invoicing & NetSuite Management Accurately enter and process customer sales orders in NetSuite ERP in a timely manner Review orders for completeness, pricing accuracy, inventory availability, and order allocation. Reconcile invoicing discrepancies and coordinate with sales, shipping, and accounting teams to resolve issues. Manage order lifecycle from entry through fulfillment and shipment confirmation Coordinate with warehouse and shipping teams to ensure on-time order fulfillment Process returns, credits, and order amendments as needed Run and distribute standard NetSuite reports (open orders, aging, order status) Maintain accurate customer records within NetSuite Administrative & Office Support Answer and direct incoming phone calls in a professional and courteous manner Serve as a primary point of contact for customer inquiries regarding order status, shipping, and billing Manage incoming and outgoing mail, email correspondence, and digital filing systems Assist with scheduling, meeting coordination, and calendar management for management team Prepare and format documents, reports, and presentations as requested Order and maintain office supplies; coordinate with vendors as needed Support cross-functional teams with general administrative tasks and special projects Qualifications Required 2+ years of experience in sales order entry, order management, or a related operations role Prior experience in a manufacturing, distribution, or wholesale environment Demonstrated hands-on experience with ERP — specifically sales orders, invoicing, and customer records Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) Excellent data entry skills with a high degree of accuracy and attention to detail Professional phone presence and strong written and verbal communication skills Ability to manage multiple priorities in a fast-paced environment High school diploma or equivalent required Preferred Associate or bachelor's degree in business administration or related field Basic Bookkeeping or accounting knowledge Formal NetSuite training Experience with invoicing, accounts receivable support, or basic bookkeeping Familiarity with shipping carriers and freight logistics documentation Compensation & Benefits Competitive base pay commensurate with experience Health, dental, and vision insurance 401(k) with employer match Paid time off (PTO) and paid holidays Opportunities for professional development and NetSuite training Friendly, collaborative team environment

Pay:

$22.50 - $32.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person