Supervisor, Residential Inbound Sales Charter Communications United States, Arizona, Phoenix Aug 20, 2026
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Lead a team focused on delivering a high-quality customer experience while meeting and exceeding residential sales goals in a fast-paced call center environment. As a Supervisor, Residential Inbound Sales at Spectrum, you'll coach and develop representatives, manage daily inbound sales activity, reinforce the sales process and tools, and drive revenue and performance outcomes. How You'll Make an Impact Coordinate daily execution of the inbound sales model and oversee team sales activities to meet revenue and performance goals
Provide coaching and development to Sales Representatives by monitoring interactions, tracking performance metrics, and delivering timely individual feedback
Monitor calls and performance metrics, provide timely individual feedback and coaching
Motivate the team and lead regular meetings to review results, share best practices, and reinforce sales behaviors and standards
Partner with Marketing and other departments to monitor campaign performance, provide post-launch feedback, and remove obstacles to sales execution
Perform staffing and administrative activities including recruiting, onboarding, scheduling, approving time off and timesheets, reconciling commissions, and approving customer credits in line with policy Working Conditions Office environment
Occasional travel as required What You'll Bring to Spectrum Required Qualifications Education High School diploma or equivalent Experience 2 + years of inside sales experience with commercial experience preferred Skills Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Ability to supervise and motivate others
Effective written and verbal communication skills with team members and customers
Proficient with multitasking, organization and prioritization
Ability to work independently and collaboratively
Ability to use a personal computer and software applications such as Microsoft Office Preferred Qualifications Education 2+ years of post high school education Experience 1 + years of supervisory or leadership experience, preferably in inside sales #LI-JL3
SIB470 2026-80768 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.