Sales Supervisor Contact Center - Scottsdale Open Network Exchange Inc - 2.3 Scottsdale, AZ Job Details 17 hours ago Benefits Health savings account AD&D insurance Health insurance Dental insurance 401(k) Vision insurance Employee discount Pet insurance Qualifications Confidential information handling Managing sales strategy or development teams Talent development Sales team management Sales data analysis Team development Supervising experience Sales performance monitoring (sales process improvement strategies) Sales coaching Sales revenue analysis Activity sales targets Productivity software Sales leadership Technical Proficiency Full Job Description Welcome to ONE! While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. Join our prestigious team and help create extraordinary travel experiences for our elite clientele and team members.

Sales Supervisor:

We are looking for a strong, hands-on Sales Leader to lead and develop a contact center sales team. This role is not simply about supervising employees, it requires a proven sales leader who can sell, coach, motivate, and build a high-performing sales team. The ideal candidate has a strong track record of sales leadership, understands the dynamics of a high-volume contact center, and knows how to translate sales goals into measurable results. You should be comfortable jumping into the business, leading by example, coaching agents on sales techniques, analyzing performance, and holding the team accountable for achieving revenue targets. You will oversee daily sales operations, drive conversion and revenue performance, identify opportunities for improvement, and create a culture of accountability, engagement, and continuous development.

Responsibilities:

Lead, coach, and develop a high-performing contact center sales team focused on revenue, conversion, and customer experience. Lead by example and demonstrate strong sales skills by understanding the sales process, handling customer interactions, and demonstrating effective selling techniques. Coach sales agents on sales techniques, objection handling, closing, upselling, cross-selling, and conversion strategies. Monitor and analyze key sales and contact center performance metrics, including conversion, revenue, productivity, call quality, and individual/team performance. Conduct regular one-on-one coaching sessions and performance reviews, providing clear, constructive, and actionable feedback. Identify performance gaps and develop targeted coaching and action plans to improve results. Motivate, inspire, and hold employees accountable while creating a positive, competitive, and high-performance sales culture. Recognize and develop top performers while addressing underperformance quickly and effectively. Monitor daily call center activities and ensure the team is operating efficiently and meeting business objectives. Review sales performance reports and use data to identify trends, opportunities, and areas requiring immediate attention. Partner with leadership, Training, Quality, and other departments to improve sales performance and the overall customer experience. Ensure sales processes, policies, and procedures are consistently followed. Escalate operational, employee, or performance issues to management as appropriate. Help recruit, onboard, and develop strong sales talent to build a sustainable high-performing team. Maintain a strong understanding of products, services, promotions, and sales strategies to effectively coach the team. Continuously identify opportunities to increase revenue, improve conversion, and maximize the productivity of the sales organization. Minimum 5 years of sales leadership experience, preferably in a high-volume sales environment. Minimum 5 years of contact center experience, with significant experience leading sales teams. Proven track record of personally delivering strong sales results and leading teams to achieve or exceed revenue targets. Demonstrated ability to coach, develop, motivate, and retain high-performing sales teams. Strong understanding of contact center sales metrics, KPIs, conversion strategies, and performance management.

Demonstrated ability to establish effective and collaborative working relationships built on trust, accountability, and respect. Exceptional verbal and written communication skills. Strong coaching, leadership, and people-development skills. Excellent organizational and time-management skills with the ability to prioritize in a fast-paced environment. Highly analytical and comfortable using data to drive decisions and improve sales performance. Proficiency in Microsoft Office and the ability to quickly learn and navigate various software technologies. Results-driven overachiever with a strong sense of urgency and accountability. Positive, energetic, and motivational leadership style. Self-motivated, ambitious, competitive, and highly driven to achieve results. Strong problem-solving and decision-making skills. Exceptional follow-up and organizational skills. Ability to manage sensitive and confidential customer and employee information. Ability to work effectively in a fast-paced, high-volume contact center environment.

Benefits:

Exclusive Team Member Travel Discounts Affordable Medical Insurance 100% Employer Paid Dental and Vision Insurance HSA with Company Contribution 401(k) Basic and Voluntary Life & AD&D Pet Insurance Covered Parking Amazing Culture! Office Highlights - Scottsdale, AZ Modern office design. Fully equipped gym is available to all employees. Basketball Court - Perfect way to take a break and recharge during the day!

• Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• ONE• is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

What We Are Looking For:

We are looking for a Sales Leader, not simply a supervisor. The successful candidate must be able to sell, coach sales, develop people, drive revenue, and build a team that consistently performs at a high level. You should be a hands-on leader who thrives on achieving aggressive goals, developing talent, and creating a culture where high performance is expected and rewarded.