Job Summary We are seeking a dynamic and proactive After Sales Supervisor to lead our customer support and service teams, ensuring exceptional post-sale experiences for our clients. In this pivotal role, you will oversee the management of after-sales processes, coordinate cross-functional collaboration, and drive continuous improvement initiatives. Your leadership will inspire teams to deliver top-tier client services, leverage data-driven insights for decision-making, and foster a customer-centric culture that enhances satisfaction and loyalty. If you thrive in a fast-paced environment and are passionate about elevating customer experiences through effective management and communication, this opportunity is for you! Responsibilities Support and Ingrain Company Core Values, Core Focus, and Three Uniques Hire, Train, Coach, and Guide the After Sales Team Conduct Quarterly Conversations and Annual Review Manage Staffing Schedules Work with After Sales and Outside Sales Team to Investigate and Resolve Escalated Issues Create and Maintain Departmental Processes and SOPs Oversee Quality Control Reporting Provide Appliance Technical Support for Homeowners, Dealers, Service Providers, Customer Service and Outside Sales Parts Support Dispatch and Follow Up on Service Authorizations Manage Service Logs Create, Distribute, and Assign Service Request Forms Locate New Service Providers as Needed Special Project as Needed Qualifications Associate degree or equivalent work experience Experience in after-sales, customer service, or service operations Proven leadership experience supervising a team Strong customer service and conflict resolution skills Ability to manage multiple priorities and meet service timelines Working knowledge of service workflows, ticketing, or CRM systems Excellent communication skills with customers and internal stakeholders Experience handling escalations and ensuring resolution to customer satisfaction Strong attention to detail and ability to maintain accurate documentation Proficiency with basic office tools and reporting processes Join us as an After Sales Supervisor to make a meaningful impact by leading passionate teams dedicated to delivering outstanding customer experiences. Your expertise will help shape our after-sales excellence while advancing your career in a vibrant, supportive environment!

Pay:

$0.01 - $1.00 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person