IDN Company:

IDN-H.

Hoffman Title/Position:

Inside Sales Supervisor Type of Position:

Full-Time Location:

Norridge, IL (On-Site) IDN Global, Inc. is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position. Based in Norridge, Illinois, located near O'Hare Airport, IDN-H Hoffman is seeking a highly motivated and experienced Inside Sales Supervisor to lead and develop our growing inside sales team. The ideal candidate will be a result-oriented leader with a proven track record in sales, excellent communication skills, and a passion for coaching and directing others. Apply to join our advanced team of wholesale distribution specialists that prioritizes quality service, positive culture, and innovative thinking to carry out successful daily operations within the dynamic security industry.

Responsibilities include the following:

Supervise, coach, and motivate a team of inside sales representatives to achieve individual and team sales & service goals. Conduct regular 1:1 coaching sessions, annual/semi-annual performance discussions, and provide constructive feedback to foster continuous professional development. Monitor call activity, sales metrics, and pipeline to identify trends, areas for improvement, and coaching opportunities. Develop strategies to improve team productivity, efficiency, service levels, and moral. Facilitate hiring, onboarding, and training of new inside sales representatives. Assist with sales call volume & handle escalations. Utilize our CRM to pull & interpret data for team distribution. Utilize this data for allocating account management tasks. Become specialized in our industry, supporting customers through tailored solutions.

Key Working Relationships:

The successful candidate will report to the Operations Manager. The individual will work closely with other staff members and with the various Outside Sales representatives.

Requirements:

3-5 years of inside sales experience with 2-3 years in a supervisory or leadership role Proven understanding of sales processes and methodologies Strong computer skills involving proprietary ERP systems Proficient with MS office products (Word, Excel) Excellent communication & interpersonal skills with the ability to coach and develop a high performing sales team Excellent verbal and written communication skills Strong organizational skills with ability to multi-task, prioritize and manage time effectively Ability to work well with a team to achieve common goals Mechanical aptitude a plus

Benefits & Pay :

• Full time: 40 hours/week
• Company paid holidays
• Vacation & personal time off
• Medical & Dental Insurance options
• 401(k) Savings plan
• Variable bonus programs Full-time position.

Typical hours are Monday to Friday, 8:00am to 5:00pm.

Starting Pay Range:

$55,000 - $63,000 annual salary All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

Job Type:

Full-time Pay:

$55,000.00 - $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to

Commute:

Harwood Heights, IL 60706 (Required) Ability to

Relocate:

Harwood Heights, IL 60706: Relocate before starting work (Preferred)

Work Location:

In person