Encompass Administrator

Encompass Administrator East Lansing, MI Job Details Permanent | Full-time $75,000 - $110,000 a year 12 days ago Benefits Health insurance Paid time off Retirement plan Qualifications Jira Application Integration Visual Basic Software coding C# Mid-level 3 years Mortgage industry Incident response Release management JavaScript Application design Industry knowledge of financial regulations Customer support ticket management Software documentation Software testing Systems & applications support Lending Analysis (software development lifecycle) Root cause analysis Log analysis Escalation handling Communication skills

Encompass Full Job Description Position :

Encompass Administrator Salary :

$75,000 - 110,000

Benefits :

Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.

Location :

Lansing, MI area (Onsite) We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team! Here are a few reasons why you should apply: Outstanding culture with family-oriented feel, and technology department is valued. Competitive compensation and benefits package with $0 cost healthcare options. Located in a new building with modern technology, collaborative areas and sweet treats.

Responsibilities:

Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices. Analyze system changes to assess business impact and translate requirements into efficient solutions. Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases. Walk internal customers through problem solving process, provide feedback and see problems through to resolution

Preferred Experience:

3+ years experience with Encompass Ticket triage and root cause analysis Reproducing issues (data-dependent bugs, persona-based permissions, timing issues) Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures) Escalation management (knowing what goes to ICE vs internal dev vs vendor) Incident response (system slowness, outages, broken interfaces, failed jobs) Prior Mortgage industry experience or knowledgeable of mortgage loan process , current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology. Comfortable using a ticketing system such as JIRA . Experience with Input Form Builder, Custom Business Rules & Custom Workflows Good communication and collaboration skills.

Bonus Experience:

Experience with Encompass Partner Connect (EPC), automated workflows Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor). Exposure writing code in C#/.NET, JavaScript or Visual Basic Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds) Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign

LOS DWH/BI

data flow Servicing boarding / secondary / investor delivery Lender/Correspondent channels and loan delivery workflows #LI-NB1 #

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