VIP Manager Spitzer Autoworld
4 Cuyahoga Falls, OH Job Details Full-time 14 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off 401(k) 5% Match Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications Retail customer service procedures Strategic goal setting Customer relationship building Resource allocation (project management tasks) Promoting products Finance Managing teams in a customer support role Conversion rates analysis Managing sales strategy or development teams Staff scheduling Team scheduling Mid-level Improving operational efficiency Sales team management Lead Conversion Passenger car sales Team development Sales conversion rate (success metric) Sales performance monitoring (sales process improvement strategies) Sales growth strategy Sales coaching Customer engagement Needs-based selling Leading team collaboration initiatives Sales strategy Meeting facilitation Automotive financing options Conducting staff training sessions as a store manager Business operations Sales leadership Full Job Description Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Ford of Cuyhoga Falls wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! The VIP Manager will be responsible for leveraging the service department to enhance customer satisfaction and increase car sales opportunities. This role involves strategic planning, team leadership, and close collaboration with the service and sales departments to ensure seamless integration of sales initiatives within the service experience. While you take care of our customers, we will take care of you!
FULL-TIME BENEFITS
Flexible work schedule
- 5 day work week! _ product training and ongoing training with Spitzer University Opportunities for advancement
- we love to promote from within the organization! 401K with a 5% employer match Medical, dental, and vision insurance Generous paid time off
- 80 hours after 1 year of service Paid uniforms, name badges and business cards Employee assistance program Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution
ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES
Managerial Responsibilities:
Develop and implement strategies to promote vehicle sales opportunities within the service lane. Train and lead a team of service advisors and sales staff on effective sales techniques, especially focusing on converting service customers into potential car buyers. Collaborate with the sales and service managers to align objectives and optimize the customer transition from service to sales. Monitor performance metrics and set achievable targets for the team, providing guidance and support to ensure goals are met. Manage staffing needs, scheduling, and resource allocation to ensure the service lane operates efficiently and effectively. Continuously assess and improve processes and tactics used in the service lane to increase sales conversion rates.
Day-to-Day Responsibilities:
Oversee daily operations within the service lane, ensuring all customers are greeted and provided with information on new models and trade-in opportunities. Engage with customers to understand their needs and preferences, offering personalized advice and recommendations. Keep abreast of new car models and specifications, as well as promotions and financing options, to effectively inform and advise both staff and customers. Regularly liaise with the finance and sales departments to update and manage promotional materials in the service area. Facilitate regular training sessions and meetings to discuss progress, share best practices, and address challenges within the team. Handle customer queries and concerns regarding vehicle sales in a professional manner, ensuring a positive customer experience.
