Parts & Supplies Manager

Parts & Supplies Manager Sweetwater, FL Job Details Full-time 14 hours ago Qualifications French Mandarin Spanish Customer communication Website management 5 years Identifying new business opportunities Content editing Split-system HVAC systems Salesforce Cloud Demand forecasting Post-sales client support Refrigeration CRM system proficiency Senior level Communication skills Product information management Adobe Acrobat Pre-sales Full Job Description This role is responsible for providing pre- and post-sales product support to internal and external customers. The Parts & Supplies Manager will work closely with other business divisions such as the factory, technical support, sales, and marketing to effectively gather information on parts & supplies, forecast sales and warranty movement, set up and maintain parts information in our systems, and support sales activities. Responsibilities Develop extensive personal knowledge of all GREE products, their applications, and configurations. Work with factory teams to gather, organize, verify, and publish parts information including critical parts lists, and exploded views. Proofread and edit lists from our vendors ensure accuracy and consistency. Respond to customer product inquiries in a professional, thorough, and timely manner. Prepare and upload test parts & supplies information to our website, and properly maintain information in Mincron, PIM, and Salesforce. Monitor and forecast warranty parts usage to create warranty reports, and work with the planning team to order parts to ensure we are able to support warranties. Utilize computer software programs as required to collect and analyze movement data. Work with sales, product, and planning teams to find new opportunities to provide parts and supplies to customers. Education Requirements Minimum of 5 years HVAC experience is required. A degree in a related HVAC field is preferred but not required. Preferred Skills Extensive knowledge of basic HVAC and Refrigeration theory and applications. Extensive knowledge of inverter heat pump mini-splits and VRF systems, including both air-to-air and air-to-water. Demonstrated working knowledge in HVAC parts & supplies. Excellent verbal and written communication skills. Must be organized and detail-oriented. Capable of managing multiple priorities. Self-motivated with a high sense of urgency. Ability to work alone or in a team. Well-versed in Microsoft Office programs and Adobe Acrobat. Bilingual in French, Spanish, or Mandarin is a plus. Ability to lift equipment, compressors, motors, sheet metal parts, etc., capable of climbing ladders, and able to stand for long periods of time. Additional Notes This position is a hybrid remote. This position requires 15% travel. This position reports to the Sr. Director of Product.