Company Description:

Headquartered in Texas, with training centers in Deer Park, TX and Orlando, FL, CICB (Crane Inspection & Certification Bureau) provides customized solutions for lifting operations across the world through personnel safety training, equipment inspections, and consulting services.

Job Description:

Provide full support to the Sales Team. Answer multi-line phone system, screen calls, direct to proper Sales Account Manager. Manage individuals/students that call in/walk-in, provide information, registration of programs, assist with computer testing. Front desk management/greeter. Prepare registration forms and proposals for the sales team as needed. Follow-up with clients through telephone, email, and mail. Provide and manage data entry, reporting, and analytics for various sales reports. Manage CRM database, ensure proper data entry. Collaborate with the sales and operations teams to streamline processes and enhance customer satisfaction. Provide support for National Certification program. Assist with outside proctoring of practical exams. Other duties as assigned.

Job Requirements :

Must have a minimum of five years' experience in a busy office environment. Must have the ability to function independently, with limited supervision. Must have strong communication, mathematical, organizational, time management, and multi-tasking skills. Must be able to interact with clients and employees in a pleasant, courteous, and professional manner. Must be proficient in Microsoft applications including Excel, Word, and Outlook. Must have reliable transportation, have a good attendance record, and be punctual. Must have excellent customer service skills. Bilingual in fluent Spanish is required. Prior experience with a sales team is a plus.

Compensation and Benefits:

Full-Time, Hourly Position pays $24-28 per hour depending on experience. Medical, dental, and vision package available. Paid holidays and Paid time off. 401K available. Additional benefits are available through ADP TotalSource. CICB is a drug free workplace. Candidate must successfully complete Drug Screen and Background Investigation. A valid and clear driver's license is also required.

Job Type:

Full-time Pay:

$24.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Customer Service or Sales:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

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