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Subject Matter Expert (SME)-Operations
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Sagility India Private Ltd
El Paso, TX (In Person)
Full-Time
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Job Description
Subject Matter Expert (SME)-Operations at Sagility India Private Ltd Subject Matter Expert (SME)-Operations at Sagility India Private Ltd in El Paso, Texas Posted in 16 days ago.
Type:
Full-Time Job Description:
Job title Subject Matter Expert (SME)-Operations About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.Job title:
Subject Matter Expert (SME)-Operations Job Description:
The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role. Duties and responsibilities- Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel
- Update daily attendance tracker
- Monitor learner's login to Genesys/Pulse-Not Ready codes
- Participate and observe in Simulated Practices and fishbowls
- Observe and document agent/learner behavior
- Submit daily Recap to Vendor/UHC support
- Assist/troubleshoot learners with system issues
- Proactively identifying and assisting as needed Eligibility 1. Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom. 2. Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom. 3. Trainers Minimum education and experience required
- High School Diploma or equivalent
- Active resident Health Insurance Producer License
- Previous experience as a licensed sales agent handling inbound or outbound sales calls
- Must obtain and maintain non-resident licenses as needed:
AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
- Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
- Required to attend all initial and refresher training sessions assigned to sales agents
- Experience coaching or mentoring others in a sales environment is a plus