Job Summary Gift Shop Associate will support the Supervisor by ensuring daily operations of greeting all visitors, restocking inventory, assisting artists with staging, executing point of sales, engaging shoppers who visit the shop, and actively engage with visitors who inquire about the Alaska Native art, traditions, and languages. Job Duties & Responsibilities Develop a working knowledge of Southeast Alaska Native culture and art sold in shop. Execute Point of Sale data functions at the register using a Square system that includes: entering SKU numbers, processing transactions, and handling and counting cash. Execute clerical functions and paperwork in the shop, daily sales reports and balancing of the cash register daily. Assist in handling inventory deliveries by counting inventory and organizing necessary storage. Maintain, manage, and organize merchandise on the shelves and racks in the Shop. Enter purchase orders and consignments into Square. Assist the Supervisor in ensuring the smooth running of the store and providing support to all local artists with staging. Ensure excellent retail experience for customers. Maintain the store by cleaning, arranging, and restocking the shelves. Package inventory for shipping as needed. Other related duties as assigned. Necessary Knowledge, Skills, and Abilities Ability to add, subtract, divide, multiply and perform other basic business math calculations accurately. Familiar with and ability to apply standard ergonomic and safety best practices. Ability to use check stand register, scales, scanners and debit/credit terminals. Ability to use Universal Pricing Code (UPC) codes, store signage, and apply pertinent company policies and procedures. Ability to read UPC codes, product labels, checks, shelf signage, register forms, and posted company policies/procedures. Ability to memorize locations of products sold within the store. Ability to openly and professionally communicate through body language, facial expressions and speech. Ability to work in a fast-paced environment with multiple tasks and external influences. Skills in Customer Service and driving sales. Understanding of Alaska Native Art and Artists. Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations. Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants. Skills in operating personal computers using a variety of computer software. Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts. Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). Ability to learn and apply program/agency operating policies and procedures. Ability to manage multiple priorities and tasks concurrently and meet deadlines. Ability to work independently as well as with teams. Working Conditions The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or walk. The employee must be dexterous enough with hands and fingers so as to be able to use necessary equipment. The employee is occasionally required to sit, climb, or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average to above average. Conditions of Hire May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC's company insurance. KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for-cause drug and alcohol screening to be eligible for and maintain employment. KIC has several positions that must comply with the

P.L. 101-630

Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.

KIC Core Competencies Cultural Competency:

To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Uphold KIC Values:

To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values "Our Way of Life".

Commitment:

To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service:

Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication:

Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability:

Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Minimum Qualifications (Education & Experience) Familiarity with Alaska Native art and community. Experience using and learning new technologies. Positive working attitude and customer services skills. Available to work variable hours and shifts as directed by leadership. A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis. Preferred Qualifications (Education & Experience) High School Diploma or GED equivalent. 6+ months experience in market/retail sales position. Experience in community organization preferred and a strong commitment to multi-disciplinary teamwork.