Primary Responsibilities :

Grocery Stocking:

Shelves are kept full and always fronted to aid customers in their selection process.

Grocery stockers will:

• Follow proper lifting and handling procedures.
• Open boxes carefully and safely.
• Efficiently stock products.
• Check shelf tags.
• Remove and record damaged, out-of-date, and spoiled products.
• Face shelves.
• Maintain clear pathways in aisles when stocking.
• For overstock, combine partial cases into single, well-labeled cases, and return all product to designated backstock areas.
• Stack and/or break down and recycle empty boxes.
• Stay productive throughout the shift.

Communication:

• Consistently communicate respectfully, openly and honestly.
• Listen attentively to others, ask questions, and remain open to other viewpoints.

Customer Service:

Customer service is Fiddleheads' primary focus. It is the goal that all customers are treated in a respectful and courteous manner.

• Provide customer service as needed.
• Be open and ready to assist customers.
• Assist all customers in a prompt, friendly, courteous manner.
• Resolve customer complaints fairly and with tact.

Additional Customer Service Specific to the

Grocery Department :

• Treat customers in a friendly and helpful manner.
• Answer and address all Grocery-related questions, requests, complaints and suggestions.
• Become familiar with the product lines.
• Assist customers in placing pre-orders.
• Assist customers in finding products.
• Monitor point of purchase information to ensure it is accurate.
• Maintain department in a clean and orderly fashion.
• Ensure department staff assist customers fully.

Other Grocery Stocker Responsibilities:

• Sweep and mop floors as needed.
• Dust and wipe shelves, cases and products.
• Assist with fresh food preparation.
• Review invoices for accuracy and make corrections where necessary.
• Make sure deliveries are distributed to the correct department or person.
• Maintain a clean and organized receiving room.
• Assist in fulfillment of online orders as required.
• Other tasks as assigned by manager.

Additional General Responsibilities:

• Know what makes Co-ops unique.
• Explain/promote Fiddleheads membership.
• Take initiative to increase product knowledge.
• Develop knowledge of in-store product locations and where to locate product information.
• Willingness to learn about and take on new responsibilities.
• Orient and be helpful to new employees.
• Set a positive example for co-workers.
• Maintain good working relations with other Fiddleheads staff.
• Encourage and demonstrate teamwork.
• Attend staff meetings and trainings.
• Follow storewide policies, procedures and expectations.
• Answer phones as necessary.

Qualifications:

• Ability to properly lift 50 pounds.
• Ability to repeatedly lift 30 pounds.
• Physical flexibility to stand, walk, squat, bend, balance and rotate body.
• Physical ability to work in cold environment for limited periods of time.
• Willingness and ability to handle fresh meat and seafood.
• Excellent organizational skills and diligence.
• Excellent and consistent customer service skills.
• Excellent communications skills.
• Ability to develop and maintain favorable relations with customers, staff, and vendors.
• Ability to work independently.
• Ability to handle multiple tasks.

Preferred Qualifications:

• Knowledge of whole, natural, and organic foods.
• Experience in setting and stocking grocery products.

Job Types:

Full-time, Part-time Pay:

From $17.50 per hour

Benefits:

Employee assistance program Employee discount Paid time off People with a criminal record are encouraged to apply

Work Location:

In person