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UL, LLC

Engineer- Consumer Tech

Career Insights for Technical Sales Specialist

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What they do

A Technical Sales Specialist sells technology products or services for a company and provides specialized technical assistance for customers. May assist with product installation, training for users, maintenance and repairs or upgrades. May travel within a sales district or region to meet with business customers and maintain technology products or service contracts.

$105,542 / year median in Illinois

-12% projected decline

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Job Description

at UL, LLC in Northbrook, Illinois, United States Job Description An Engineer within our Consumer Technology division will independently manage and execute timely completion of engineering safety investigations for a wide variety of cutting-edge consumer technology equipment, and other devices.

+ Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.

+ Projects may include travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.

+ Follows up on contacts from clients.

+ Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.

+ Acts to address client concerns and to resolve client issues.

+ Provides technical assistance to clients in reference to product inspection and follow-up services. Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.

+ Is familiar with applicable standards, company manuals and appropriate technical literature.

+ Examines samples for compliance with UL requirements and notifies client of any areas in which the product is not in compliance or of any changes in project scope or specifications.

+ Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of laboratory technicians and engineering assistants and establishing completion dates.

+ Coordinates administrative aspects of project management.

+ May serve as Project Handler of record and/or Reviewer of record as assigned.

+ Communicates project status and results to clients through frequent contact and by preparing reports.

+ Prepares Follow-Up Service Procedures and information pages.

+ Integrates continuous improvement concepts and techniques into all aspects of the job.

+ Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.

+ Assists in the development of UL requirements.

+ Assists in developing special test methods and test equipment.

+ Analyzes test program for adequacy and sequence.

+ May coordinate and/or perform File Reviews, as directed.

+ May represent UL at industry related functions such as seminars and trad To view full details and how to apply, please login or create a Job Seeker account

Benefits

  • Dental Insurance