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Amazon
Technical CS Associate, Blink
Career Insights for Technical Sales Specialist
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What they do
A Technical Sales Specialist sells technology products or services for a company and provides specialized technical assistance for customers. May assist with product installation, training for users, maintenance and repairs or upgrades. May travel within a sales district or region to meet with business customers and maintain technology products or service contracts.
$105,542 / year median in the U.S.
-12% projected decline
Job Description
Description Application deadline: Sep 6, 2026 Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink's Customer Service (CS) Technical Support team would like to talk to you! Hours are Sun-Sat with a combination of 4×10 or 5×8 schedules. Key job responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Blink's customers via phone and email
- Working with other customer support teams to ensure a consistent and high-quality level of support
- Being a voice and advocate for our customers when something doesn't feel right
- Working with customers to understand how they use Blink's products to resolve their issues and maximize their investments
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with customer communication during Blink's critical launches and support events
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support
- Developing detailed knowledge about specific product lines and features
- Driving projects that improve support-related processes
- Supporting Blink Subscription service A day in the life As a Technical Support Associate in the CS/Technical Support team, you'll work on problems at a deep technical level not normally experienced in a typical consumer environment.
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in Italian Preferred Qualifications
- Work rotating shift schedules and variable days off Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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