Follow all rules, policies, procedures, and guidelines set forth by Shelby Eastern Schools along with state and federal regulations pertaining to school/technology issues. Ensure computer and related equipment in the district is working properly and perform or arrange for appropriate maintenance if needed Troubleshoot problems with computers and other technology equipment; assist users with full utilization of available hardware and software Install, test and troubleshoot workstations, laptops, Chromebooks, printers and approved software applications Work with other technology staff to manage and maintain building wiring closets, including cleanliness, labeling and cable management Work with technology staff to maintain optimal network performance and security. Promote a positive and professional image of the department and District at all times Cooperate and coordinate with other members of the technology program Perform other related duties as may be requested by the Director of Technology, Building Principal or Superintendent Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, and peripherals; contacting Tier 2/3 or vendor support as required Maintain personal and professional technology skills, keeping current with industry trends and bringing that knowledge forward for the good of the organization Help manage and coordinate online testing Manage and maintain accurate building technology inventory records and counts Develop a strong sense of trust among end-users Participate in meetings as required, offering insight and direction to people's use of technology as it relates to the District's Technology Plan Cooperate and coordinate with other members of the technology program