Summarized Purpose:

Provide on-site technical support to participants during scheduled visits
Assist participants with porting their mobile phones to the required platform
Configure and pair Apple Watch devices with participant mobile phones
Ensure proper installation of required applications and system settings
Verify device connectivity, data synchronization, and functionality
Troubleshoot basic technical issues related to mobile devices and wearables
Provide clear instructions and guidance to participants on device use
Document setup completion and any technical issues encountered
Maintain compliance with data privacy, security, and study protocols

Education and Experience:

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years') or equivalent combination of education, training, & experience.
Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job.

Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

Experience supporting clinical research or healthcare technology environments
Familiarity with mobile device management (MDM) systems
Experience working in participant-facing or customer support roles
Ability to communicate information effectively
Ability to troubleshoot and resolve issues on mobile phones and watches
Strong customer service skills
Ability to multi-task and pay close attention to detail
Analytical and problem-solving skills Pay ranges between 30-33/hr based on experience

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