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Career Insights for Technical Sales Specialist
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Based on New York data
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What they do
A Technical Sales Specialist sells technology products or services for a company and provides specialized technical assistance for customers. May assist with product installation, training for users, maintenance and repairs or upgrades. May travel within a sales district or region to meet with business customers and maintain technology products or service contracts.
$110,566 / year median in New York
-10% projected decline
Job Description
Summarized Purpose:
- Provide on-site technical support to participants during scheduled visits
- Assist participants with porting their mobile phones to the required platform
- Configure and pair Apple Watch devices with participant mobile phones
- Ensure proper installation of required applications and system settings
- Verify device connectivity, data synchronization, and functionality
- Troubleshoot basic technical issues related to mobile devices and wearables
- Provide clear instructions and guidance to participants on device use
- Document setup completion and any technical issues encountered
- Maintain compliance with data privacy, security, and study protocols
Education and Experience:
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years') or equivalent combination of education, training, & experience.
- Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job.
Knowledge, Skills and Abilities:
- Experience supporting clinical research or healthcare technology environments
- Familiarity with mobile device management (MDM) systems
- Experience working in participant-facing or customer support roles
- Ability to communicate information effectively
- Ability to troubleshoot and resolve issues on mobile phones and watches
- Strong customer service skills
- Ability to multi-task and pay close attention to detail
- Analytical and problem-solving skills Pay ranges between 30-33/hr based on experience