FMS Information Systems Assistant Rochester Institute of Technology - 4.2 Rochester, NY Job Details Full-time $21.65 - $27.00 an hour 1 day ago Benefits Wellness program Paid holidays Health insurance Dental insurance Vision insurance Qualifications Non-technical user support Communication with suppliers Records maintenance Defect resolution root cause analysis IT operations Procedural guides Technical documentation Software implementation Operating system updates Mid-level User training (technical support) Server updates Programming languages Patch management Data management System validation System testing Vendor communication Technical customer support solution Application Maintenance Linux Equipment inventory management Associate's degree 2 years Developing technical user guides Cross-functional communication Failure analysis Full Job Description Essential Duties & Responsibilities Performs routine system maintenance for department systems to ensure proper functionality and availability Troubleshoots basic and common technical issues Evaluates system functionality and identifies areas for improvement, including test patches and upgrades Maintains, configures, and tests future system applications and functionality Drafts, manages, and updates user protocols, guides, and similar documentation Provides training and support to end users Other duties as assigned Knowledge, Skills, & Abilities Knowledge of operating systems such as Windows or Linux Knowledge and use of system management tools and scripting languages Skill in testing, patching, and maintaining systems Skill in troubleshooting and performing root cause analysis Ability to work independently or as part of a team Ability to communicate effectively to both technical and non-technical colleagues, team members, and vendors Minimum Education & Experience Associate's degree in related field 2 years of relevant experience Equivalent combination of experience & education may be considered Job Level Overview Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff. About Facilities Management Services (FMS) & Operations Center Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment. The FMS Information Systems Assistant is part of the FMS Operations Center and plays a key role in providing administrative, technical, and data management support across FMS. This position supports departmental systems, maintains critical operational data, assists with technology-related needs, and helps ensure the accuracy and efficiency of business processes. The role also develops and maintains documentation, coordinates equipment and asset records, and serves as a resource for department-wide information systems and operational support. Why Join Our Team Work with a team that values hard work and the difference it makes every day. FMS provides dependable, year‑round employment and hands‑on training to help you grow on the job. Benefits Eligible for RIT's comprehensive benefits program, including: Medical, dental, and vision coverage Sick and vacation time 12 paid holidays per year Retirement and financial planning resources Educational benefits for employees and dependents Employee wellness program Free use of on‑site fitness facilities FLSA Category Non-Exempt Work Location On Campus Compensation $21.65 - $27.00 Application Materials When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner. Curriculum Vitae or Resume Candidates must be eligible to work in the United States. Additional Details In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.