Support Associate, Technology & Data Center Corporate Location Giant Eagle Cranberry Corporate Office Job Id 394808 Full time Giant Eagle Cranberry Corporate Office 700 Cranberry Woods Drive, Cranberry Township, PA 16066, United States of America Category Corporate Save Apply Now Back to search results Previous job Next job

JOB DESCRIPTION

Job Summary Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.

THIS ROLE IS ON-SITE WORK MODEL AT OUR CRAFTON DATA CENTER LOCATION

735 Beechnut Drive Pittsburgh, PA 15205 THE

WORK SCHEDULE IS

Monday:

7 AM

•7

PM Thursday:

7 AM

•7

PM Friday:

7 AM

•7

PM Saturday:

10 AM

•2

PM Job Description Experience Required:

2-4 years of customer service or

Information Technology Experience Desired:

2-4 years working in a call center, working in a retail environment or IT Dock.

Experience Desired:

Familiarity with ServiceNow, Grafana, SolarWinds, and Aruba Central software

Education Desired:

Bachelor's degree Job Responsibilities

THIS ROLE IS ON-SITE WORK MODEL, THE WORK SCHEDULE IS

Monday, Thursday, Friday (7 AM

•7 PM), Saturday (10 AM

•2 PM) Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures Monitor, maintain, and troubleshoot IT infrastructure and data communications (LAN/WAN, routers, switches, servers, and data center systems) to ensure network availability, security, and performance; perform diagnostics, resolve incidents, coordinate with vendors and service providers, and follow network standards and telecommunications procedures. Ensure operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management. Proactively learn new technologies and expand knowledge of current technologies through exploring knowledge base, leveraging Level 2 Analysts, and exploring in lab environment Communicate system outages and issue statuses to IS and business leaders in a clear and timely manner. Ability to work onsite in a 7x24x365 data center environment. About Us At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you'll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter. The hiring range for this position is $19.70

•$22.97 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays. Apply Now Save Share the opportunity Share via LinkedIn Share via Facebook Share via twitter Share via email Share job link To your colleagues or friends Cancel Copy Link Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Activate Manage alerts Failure! Ok Get tailored job recommendations based on your interests. Get Started profile icon Please check your email We have sent you an email to with a link to verify your email address. The link in the email will expire in 4 hours. If you haven't received a verification email Click here to resend You have raised maximum number of resend request Sign up Profile recommendations See all jobs See less jobs See next See even more No recommendations found Similar Jobs IT Business Analyst, ServiceNow Location Giant Eagle Cranberry Corporate Office Category Corporate Posted Date 09/17/2026 Data Engineer Location Giant Eagle Cranberry Corporate Office Category Corporate Posted Date 09/23/2026 IT Business Analyst, Merchandising Location Giant Eagle Cranberry Corporate Office Category Corporate Posted Date 09/24/2026 Manager, Legal Contracts Location Giant Eagle Cranberry Corporate Office Category Corporate Posted Date 06/24/2026 Manager, Legal Operations Location Giant Eagle Cranberry Corporate Office Category Corporate Posted Date 08/17/2026 Coordinator, Data Location Cleveland Corporate Office Category Corporate Posted Date 09/10/2026 HR Business Partner, OKG Distribution Center Location OK Grocery Administration

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