Associate Implementation Specialist

Associate Implementation Specialist Position InformationPosition OverviewThe Associate Implementation Specialist will be responsible for onboarding new and existing customers to the HealthStream platform, application or other learning/competency development products, as assigned. This individual will be responsible for all phases of the onboarding process through application of basic project management methodology as well as utilizing a consultative approach to providing the best solutions for HealthStream customer needs. The Associate Implementation Specialist will be responsible for the deployment of the product and assisting customers with all technical, operational, and training steps necessary for a successful onboarding experience.

Key ResponsibilitiesYou will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Implement new products, solutions, and applications, activate new content/products, and work with project managers regarding large scale projects as required. basic project management methodology as well as a consultative approach.
• Assist customers with defining key personnel, best practices, training and deployment via thorough consultation of key system needs.
• Serve as the first tier of escalation for customers during the onboarding process, to assist in resolving concerns, conflicts or challenges.
• Maintain project artifacts and achieve department metrics throughout customer onboarding process.
• Manage project scope and customer expectations throughout onboarding process.
• Maintain weekly status report of all ongoing onboarding projects to team manager.
• Create and maintain department documentation and assist with onboarding new products into department.
• Work with database administrators to clearly define and document defects identified during onboarding process.
• Meet or exceed the department's customer satisfaction rating goal.
• May be required to successfully complete a product certification exam or other competency as directed by the team leadership or company leadership Requirements
• 2+ years of experience in customer onboarding, implementations, customer service, account management or a related role
• Experience with managing projects and/or project management methodology
• Experience with web-based software. SAAS preferred.
• Experience troubleshooting web-based software on multiple platforms
• Experience with Microsoft Word and Excel
• Experience with Salesforce preferred
• Experience guiding customers to best practices for implementing applications preferred
• Experience forecasting and managing implementation schedules preferred
• Experience problem-solving issues related to web-based software and data files
• Have a basic understanding of software implementation lifecycle
• High school diploma required. Bachelor's degree preferred or equivalent years of experience. Qualifications
• Project Management (certification not required)
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent critical thinking skills
• Time management skills
• Ability to read, analyze, and interpret basic Excel and tab-delimited data files
• Ability to work independently and within a team dynamic
• Ability to follow outlined policies and procedures
• Ability to translate technical requirements into non-technical terminology Compensation
• The salary range for this position is $49,756 - $60,000. Salary will be determined on the candidate's level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles. Benefits HealthStream offers a comprehensive benefits package to eligible employees, including:
• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals?

Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare. Req #45963Visit the Employer site for more details