Technology Support Assistant Dickinson Independent School District

TECHNOLOGY

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Dickinson Independent School District Job Details Job ID:

5937846

Application Deadline:

Posted until filled

Posted:

Yesterday Starting Date:

Immediately Job Description Title:

Technology Support Assistant Wage/Hour Status:

Non-Exempt Compensation:

PCT4

Compensation Manual Location:

Dickinson High School/Technology Department Days Employed:

Compensation Manual Immediate Supervisor:

Director of Technology

POSITION SUMMARY

Provide entry-level support and maintenance for computing devices Resolve hardware and software issues, ensuring minimal disruption to the learning environment Provide presenter support Filter user issues and escalate to the PC Support Specialist or other staff as appropriate

QUALIFICATIONS

Education:

Currently enrolled in or a recent graduate of a Technical College or University program in Computer Science or a related field (preferred)

Certifications:

Possession of or progress toward PC repair certifications (e.g., CompTIA A+) (preferred)

Technical Skills:

Basic knowledge of PC/laptop hardware, Chrome, and Windows OS Ability to operate basic tools and handle peripheral accessories Familiar with standard networking connections Ability to conduct research on issue and troubleshoot solutions

Professional Traits:

Strong customer-service orientation Effective interpersonal and relationship-building skills Ability to explain technical issues in a "user-friendly" language to students and teachers Self-motivated/ directed with the ability to prioritize tasks in a busy school environment

MAJOR RESPONSIBILITIES

Technical Support & Troubleshooting:

Perform on-site diagnosis and resolution of hardware and software problems Install, configure, and test software applications and workstation hardware Assist in assessing and implementing basic upgrades, such as screen, keyboard, and battery replacements Collaborate with all technical staff to ensure efficient operation Receive and respond to incoming calls, tickets, chats, and emails regarding technical problems Develop help sheets and frequently asked questions lists for end users Assist in building step-by-step procedures for applications and technical processes

Inventory & Documentation:

Develop and maintain an accurate inventory of Chromebook parts , monitors, keyboards, chargers, and other components Document all instances of equipment failure, repair, and installation within the district's ticketing system Provide detailed documentation

Collaboration & Operations:

Collaborate with members of the Technology Department to ensure efficient high school operations Follow step-by-step procedures for technology applications and district-wide processes Perform other duties as assigned by the Technology Department

WORK ENVIRONMENT & PHYSICAL DEMANDS

Physical:

Must be able to lift and move computer equipment (up to 50lbs)

Environment:

Primary work is conducted on-site

Position Type:

Full-Time Job Requirements High School/Trade School degree preferred. Citizenship, residency or work visa required Contact Information Carolina Lightfoot , Director of Technology

TECHNOLOGY

Email:

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