Shopify POS Technical Product Specialist

Shopify POS Technical Product Specialist at Nuna Shopify POS Technical Product Specialist at Nuna in Vancouver, Washington Posted in 1 day ago.

Type:

full-time

Job Description:

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market. Our corporate office is in scenic Berks County, PA, while our Distribution Center and West Coast offices are in Vancouver, WA, and Solana Beach, CA. Nuna's consistency and attention to detail in producing high-quality products for families are mirrored within the Vancouver work environment as evidenced by the inviting entryway of herringbone floors, moss sign, and brilliant lighting. Gym facilities and a breakroom featuring a full kitchen and fireplace serve to enhance the workday. Our health and welfare benefits, like our baby gear products, are superior, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with a 6% Employer Match. We are currently seeking an Shopify POS Technical Product Specialist to be responsible for leading end-to-end Shopify Retail POS implementation projects, owning configuration, integration(s), data migration, and rollout execution ensuring successful store launches and stable operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

Shopify POS Ownership & Strategy Serve as the end-to-end owner of the Shopify POS platform, including configuration, roadmap prioritization, enhancements, and support. Translate business requirements into clear functional and technical specifications for Shopify POS features and integrations. Own POS-related decision-making, balancing usability, scalability, security, and total cost of ownership. Implementation & Rollouts Document functional blueprint designs, test cases, and results. Lead new store openings, POS conversions, pilots, and major enhancements from discovery through go-live and post-launch stabilization.

Configure Shopify POS features including:

Payments and tenders; Hardware and device setup; Receipt content across print; SMS, and email channels; Tax; discounts, promotions, and gift cards; and User roles and permissions. Coordinate and execute UAT, training, and deployment plans across retail locations. Integrations & Technical Analysis Act as the primary liaison between Shopify POS and connected systems (e.g., ERP, finance, inventory, OMS, reporting, payments). Partner with internal technical teams and third-party vendors to design, test, and maintain integrations. Troubleshoot complex POS-related issues, identifying root causes and driving resolution. Stakeholder & Cross-Functional Collaboration Collaborate closely with Retail Operations to ensure POS functionality supports real-world store workflows. Partner with Finance and Accounting on payments, reconciliation, tax handling, and audit requirements. Work with Supply Chain and Inventory teams on inventory accuracy, movements, and reporting impacts. Communicate clearly with leadership, providing updates on risks, timelines, and outcomes. Continuous Improvement & Support Gather feedback from store teams and business stakeholders to identify improvement opportunities. Document processes, configurations, and known issues to support long-term maintainability. Support POS upgrades, Shopify releases, and new feature adoption. This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Other duties may be assigned.

REQUIREMENTS & QUALIFICATIONS

Experience, Technology, Knowledge & Education:

Three (3) to five (5) years of experience in retail technology, POS systems, or ecommerce platforms. Extensive experience administering Shopify and Shopify POS, including store/location setup, products, inventory, customers, payments, taxes, staff roles, and day?to?day support. Strong understanding of retail store operations and how workflows map to POS configuration and downstream systems. Working knowledge of POS/eCommerce integrations with ERP, finance, OMS, and inventory platforms (SAP preferred), including API fundamentals, data flows, and monitoring. Hands?on experience with data migrations, reconciliation, payments, tax setup, and audit requirements. Familiar with POS hardware and device deployment, retail networking basics, and security/access controls. Proven ability to lead testing and UAT, leverage reporting and Excel for validation and analysis, and deliver projects using standard project, documentation, and release management tools. Skilled in production support, incident triage, root cause analysis, and cross?functional vendor collaboration. Experience supporting multi-store or multi-region retail environments. Associate degree, bachelor's preferred but not required, in Information Technology, Computer Science, or related field of study

Skills & Competencies:

Process-driven; identifies, standardizes, and documents operational workflows and best practices. Active listener with the ability to understand and map business processes from the end-user perspective. Proven ability to manage multiple projects and deliverables concurrently while consistently meeting deadlines. Strong sense of urgency with sound judgment for escalation and rapid response. Maintains composure and professionalism in high-pressure or time-sensitive situations. Quickly synthesizes complex, ambiguous, and unique business requirements into clear, actionable outcomes. Strong analytical, troubleshooting, and root-cause problem-solving skills. Adaptable and resilient in fast-changing, challenging environments. Self-directed; prioritizes work, sets goals, and delivers results in an ambiguous, fluctuating environment. Highly collaborative and relationship-oriented; builds alignment across diverse, cross-functional teams to achieve shared outcomes.

Other :

Travel:

up to 20% domestic as business needs warrant. Ability to work extended hours to meet critical business needs may include nights and weekends.

Washington State Pay Transparency Act:

The annual salary range for this role is between $78,000 and $98,000. The target compensation range and the actual salary are determined by several factors, including specific skills, competencies, years of experience, geographic location, and education, as outlined in the job description. Full time employees are eligible for company benefits to include medical, prescription, dental, mental health benefits, 401(k) and paid time off (vacation, PSST and paid holidays). Applicants must be currently authorized to work in the United States on a full-time basis.