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Spectrum
Inbound Sales Rep (San Diego)
Career Insights for Call Center Sales Representative
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Scorecard
Based on California data
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What they do
A Call Center Sales Representative makes calls to solicit donations, sales or orders for goods or services, working from a business call center. Makes outbound calls to encourage sales and develop sales leads, and receives inbound calls from prospective customers. May work for a business that provides telemarketing services to other companies or organizations.
$58,326 / year median in California
-16% projected decline
Job Description
Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Do you enjoy connecting customers with solutions that fit their lifestyles? At Spectrum, you'll help guide customers to the right combination of cable, internet, home phone and mobile services, ensuring every interaction brings genuine value. Your expertise will directly shape customer satisfaction and drive our team's success. How You'll Make an Impact Engage customers by evaluating needs and recommending the best Spectrum products and services Educate customers on product features and benefits, promoting bundled solutions for maximum value Consistently achieve weekly and monthly sales targets by applying effective sales techniques Build trust and rapport with new, existing and former customers to encourage long-term loyalty Address retention calls and resolve billing inquiries, ensuring customer satisfaction and retention Maintain up-to-date knowledge of Spectrum campaigns, pricing and product offerings to answer all customer questions Demonstrate professionalism and courtesy in every interaction, supporting efforts to simplify the purchasing experience Working Conditions Office environment with variable hours, including weekends, holidays and split days off What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience +1 year of sales experience, preferably in voice, data or video solutions or 0.5 years of internal billing agent experience with sales success +1 year of customer service or call center experience 0.5 years of sales experience or 0.25 years demonstrated sales success at Spectrum Skills Strong understanding of cable communications products including video, data, voice and mobile Familiarity with billing systems Skilled in needs analysis, objection handling and closing sales Capable of meeting and exceeding sales goals Effective verbal, written and interpersonal communication abilities Proven computer proficiency Ability to multitask and respond to customer inquiries promptly Sound judgment, initiative and ambition Goal-oriented, determined and self-confident problem solver
Job Type:
Full-time Pay:
From $20.00 per hour Expected hours: No less than 40 per weekBenefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Paid time off Paid training Tuition reimbursement Vision insuranceWork Location:
In personBenefits
- Paid Time Off (PTO)
- Financial Aid/Assistance
- Professional Development
- 401(k) Plans