Start Date:

Immediate.

Exclusive Requirements:

Bilingual (English-fluent/ Spanish) We are an auto title loan company dedicated to helping individuals for more than 20 years. We specialize in providing cash loans on car titles, based on the equity that our customers have in their vehicle. Our agencies are localted South Florida - including Miami, Fort Lauderdale and West Palm Beach.

Position Overview:

The Underwriting Representative is responsible for evaluating loan applications to close the highest quantity, with the highest quality and the best customer service experience for the customer and locations. Duties and Responsibilities Assist Customers with applications as needed. Assist the Agencies with applications as needed. Analyze qualifying renewals (with branches backup as needed). Evaluate Customers applications based on company's criteria to approve, deny, or request more information. Manage live chat with customers through Zendesk for applications only. Send denial letters when applicable. Discard expired completed applications (not approved). Backup outbound or incoming sales calls when needed. Qualifications Bilingual (Spanish/English) Previous Customer Service experience preferred. Previous CRM experience preferred. Skills Attendance and punctuality Strong customer service skills Problem-solving skills Multitasking skills Organizational skills High mathematical aptitude Coachable We provide equal employment opportunities to all employees and applicants. People from all diverse backgrounds are strongly encouraged to apply. Thank you for applying.

Job Type:

Full-time Pay:

$16.00 - $18.50 per hour

Benefits:

Paid time off Referral program

Language:

Spanish (Required) English (Required)

Work Location:

In person