Job Overview Jenkins Chevrolet of Venice is seeking motivated, professional, and customer-focused Business Development Center (BDC) Agents to join our growing team. The BDC serves as the first point of contact for many of our customers. In this position, you will respond to internet leads, handle inbound and outbound calls, follow up with prospective customers, and schedule and confirm appointments for our sales team. This is a fast-paced, performance-driven position for someone who communicates well, stays organized, and enjoys helping customers take the next step in their vehicle-shopping experience. The primary objective of the BDC is simple: engage the customer, build rapport, identify their needs, and create a reason for them to visit the dealership. Our sales team handles the vehicle demonstration, appraisal, negotiation, and completion of the sale. Responsibilities Respond promptly and professionally to internet leads, phone calls, texts, emails, and customer inquiries. Make outbound follow-up calls to prospective customers. Build rapport and determine each customer's vehicle needs. Schedule, confirm, and maintain appointments for the sales department. Follow up with customers by phone, text, and email using established processes. Maintain accurate and detailed customer records in the CRM. Complete assigned CRM tasks and follow-up activities on time. Re-engage customers who have not yet scheduled or visited the dealership. Work closely with sales management and the sales team to ensure smooth appointment handoffs. Maintain professional communication throughout the customer's interaction with the dealership. Meet or exceed established daily, weekly, and monthly performance goals for contacts, appointments, shows, and other key BDC metrics. Qualifications Strong verbal and written communication skills. Professional, positive, and customer-focused attitude. Comfortable speaking with customers by phone, text, and email. Ability to stay organized and manage a high volume of customer opportunities. Ability to work effectively in a fast-paced, team-oriented environment. Dependable with strong attendance and follow-through. Previous automotive BDC, call center, customer service, or sales experience preferred, but not required. CRM experience is a plus. Basic computer skills and the ability to learn dealership technology quickly.

Job Type:

Full-time Pay:

$20.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

Work Location:

In person