Customer Service Retention & Sales Representative In bound

Call Center Location:

South Charleston

WV 25303

Pay:

$17.00/hour + Performance-Based Bonuses (Average $400-$450/month; top performers earn significantly more)

Hours:

8am-5pm EST Responsibilities Deliver exceptional customer service over the phone. Resolve customer concerns professionally and efficiently. Retain customers by identifying needs and presenting appropriate solutions. Utilize consultative selling techniques to identify upsell and cross-sell opportunities. Explain products, services, pricing, and promotions clearly and accurately. Process account updates, service requests, and retention transactions. Follow established call flows and quality standards. Maintain accurate documentation and account records. Navigate multiple systems while engaging customers effectively. Meet performance goals related to customer satisfaction, retention, and sales outcomes. Build long-term customer loyalty through personalized service and value-based recommendations. 2+ years of call center or high-volume customer service experience Previous retention, save desk, subscription, or customer support experience Sales experience including: Inside sales Upselling Cross-selling Consultative sales Revenue-generating customer