Reservation Specialist -

Stone Mountain Pet Lodge Location:

Brooklyn Park, MN (Training at Blaine location)

Hours:

20+ hours/week | Includes weekends and some evenings Use your customer service and inside-sales skills to help pet parents plan the perfect stay for their pets! Stone Mountain Pet Lodge, the North Metro's premier pet-care destination, is hiring Customer Service & Inside Sales Specialists Reservation Specialists to join our Customer Service team. You'll combine warm customer service with consultative inside-sales skills to help pet owners book lodging, daycare, and grooming while recommending activity packages that ensure a great experience for every pet. What You'll Do Handle incoming calls, emails, and online inquiries from new and existing customers Follow a consultative inside-sales process to recommend upgrades and activity packages Convert inquiries into confirmed reservations accurately and efficiently Provide friendly, professional communication with customers and teammates Achieve individual and team sales goals What You'll Bring 1-2 years of inside-sales, call-center/customer-service experience Confident, persuasive communication style Ability to meet goals while maintaining excellent service Strong computer and multitasking skills Reliability, organization, and professionalism Passion for helping people and their pets Why You'll Love Working Here Positive, team-oriented environment with full training Structured, inbound sales process — no cold calling Employee discounts on pet boarding, doggy daycare, dog and cat grooming, and retail food, treats and toys! Locally owned, well-established company with growth opportunities Apply today and help pets have their best stay ever!

Expected hours:

24.0 - 32.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Health savings account Paid time off Retirement plan Vision insurance