About the Role StretchLab is hiring a Front Desk Associate to keep our consultation calendar full. This is an in-studio, part-time role that owns the top of our sales funnel: following up on inbound leads, past visitors, and referrals, and booking them into intro stretch sessions with a Flexologist. You'll report to the Studio Manager and work closely with the sales team to turn interest into scheduled, qualified appointments. Key Responsibilities Call and text new leads promptly to book them into an intro session Follow up on past leads, expired trials, and website/form inquiries to re-engage them Confirm upcoming appointments and follow up on no-shows to reschedule Qualify leads by asking basic screening questions before booking Log every call, text, and outcome in the CRM/scheduling system Hit weekly targets for appointments booked and show rate Flag scheduling conflicts or capacity issues to the Area Manager Qualifications & Skills Required Clear, friendly phone and text communication skills Reliable transportation and the ability to be on-site for scheduled shifts Comfortable following a call script while sounding natural Basic computer skills and comfort learning a CRM or booking tool A self-starter who's punctual and consistent with your in-studio schedule Highly motivated to consistently hit weekly booking and show-rate targets Preferred Prior experience in appointment setting, telemarketing, or inside sales Experience with fitness, wellness, or membership-based businesses Familiarity with CRMs such as Mindbody, HubSpot, or similar scheduling software

Schedule, Pay & Logistics Type:

Part-time, in-studio

Pay:

$13.00-$16.00/hour (based on experience), plus a monthly bonus for hitting booking targets

Hours:

Set weekly schedule to be agreed with the Area Manager, generally aligned to peak lead-response windows (evenings and weekends may be included)

Equipment:

Provided on-site — phone, computer, and CRM access at the front desk Performance review: 30/60/90-day check-ins on appointments booked, show rate, and close rate

Pay:

$13.00 - $16.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount

Work Location:

In person